OCHUKO INAYEGUE
AI/Workflow Automation Specialist | Process Optimization Expert
📧-| 📱 - | 📍 Port Harcourt. Rivers
PROFESSIONAL SUMMARY
Highly analytical AI/Workflow Automation Specialist with 4+ years of proven experience in
designing and implementing innovative automation solutions. Expert in transforming complex
operational challenges into streamlined, intelligent workflows using no-code/low-code platforms,
including Monday.com, Airtable, Zapier, Make.com, GoHighLevel, and n8n. Demonstrated
success in reducing manual processes by 40%, improving customer satisfaction by 97%, and
delivering measurable business outcomes through data-driven automation strategies.
CORE COMPETENCIES
● Automation Platforms: Zapier, Make.com (Integromat), Monday.com, Airtable,
GoHighLevel, n8n, Process Automation
● AI Integration: Workflow Intelligence, Automated Decision Making, Predictive Analytics,
Smart Routing
● CRM & Project Management: Salesforce, Zendesk, HubSpot, Zoho CRM, Microsoft
Dynamics, Freshdesk, Intercom
● Data Analysis: Sales Trend Analysis, Rollup Fields, KPI Tracking, Real-time Insights,
Automated Reporting
● Database Management: Airtable Database Design, Data Modeling, System Integration,
API Connections
● Process Optimization: SOP Development, Workflow Design, Root Cause Analysis, and
Scalability Planning
● Communication Tools: LiveChat, Google Workspace, Microsoft Office, Asana, Trello,
Notion
● Technical Skills: System Integration, Mobile Optimization, Kanban Methodology,
Troubleshooting
PROFESSIONAL EXPERIENCE
Automation Specialist | Workflow Optimization Expert
Freelance/Consulting | March 2024 - March 2025
• Design and implement end-to-end automation workflows for clients using Monday.com,
Airtable, Zapier, and Make.com
• Develop AI-powered decision trees and smart routing systems to optimize business processes
• Create comprehensive automation strategies that reduce manual interventions by 35-50%
• Integrate multiple platforms and APIs to create seamless data flow between disparate systems
• Provide ongoing optimization and maintenance for automated workflows ensuring 99%+
uptime
CRM Automation Specialist
CORE DESIGN COMPANY | January 2021 - February 2024
• Streamlined customer complaint resolution processes, reducing response time by 35% for
200+ monthly inquiries through automated workflow implementation
• Enhanced ticketing system efficiency by integrating automated responses using CRM tools,
reducing manual interventions by 20%
• Developed and implemented Standard Operating Procedures (SOPs) that reduced new hire
onboarding time by 15%
• Maintained 92% customer satisfaction rating through personalized service automation and
systematic follow-ups
• Managed complex customer relationships utilizing advanced CRM strategies (Intercom,
Zendesk) to enhance retention rates
• Implemented data-driven approaches for customer service optimization and performance
tracking
EDUCATION
Bachelor of Science in Business Administration
Delta State University | January 2007 - February 2011, Abraka, Delta State, Nigeria
CERTIFICATIONS
• Zapier Certified Automation Professional (2025)
• Make.com Certified Automation Specialist (2025)
• Monday.com Certified (2025)
• Airtable Certified (2025)
• Customer Support Training Certification (2024)
• Virtual Assistance Training Certification - Digital Community (2024)
KEY PROJECTS
Automated Inventory & Sales Management System
January 2023 - May 2023 Technologies: Airtable, Advanced Automation Workflows, Mobile
Optimization, Email Integration
• Designed and implemented a comprehensive mobile-optimized inventory and sales
management system for a client
• Created advanced Kanban boards for workflow visualization and process management •
Developed sophisticated rollup fields and calculated metrics for real-time sales trend analysis
• Integrated intelligent email notification systems for critical alerts and automated reporting
• Eliminated manual data entry errors and prevented stockouts through predictive inventory
management
• Delivered real-time profitability insights and automated decision-making capabilities
• Achieved 45% reduction in inventory management time and 30% improvement in stock
accuracy
Multi-Platform CRM Integration Solution
Technologies: Zapier, Make.com, Salesforce, HubSpot, Automated Workflows
• Built seamless integration between multiple CRM platforms using advanced automation tools
• Created intelligent lead routing and automated follow-up sequences
• Implemented data synchronization across platforms, reducing manual data entry by 60%
• Developed automated reporting dashboards for real-time business intelligence
Customer Service Automation Framework
Technologies: Monday.com, Zendesk, Intercom, Automated Ticketing, SOP Development
• Designed a comprehensive customer service automation framework, reducing response times
by 35%
• Created automated ticket routing and priority assignment based on customer data and issue
type
• Implemented automated customer satisfaction surveys and feedback collection systems
• Developed training modules and SOPs for seamless team onboarding and process
standardization
TECHNICAL ACHIEVEMENTS
• Process Efficiency: Improved workflow efficiency by an average of 40% across 15+
automated business processes
• Customer Satisfaction: Maintained 97% customer satisfaction through automated service
optimization
• Response Time Optimization: Reduced customer service response times by 35% through
intelligent automation
• Manual Task Reduction: Eliminated 50+ hours of manual work weekly through strategic
automation implementation
• System Integration: Successfully integrated 25+ different platforms and tools for seamless
data flow
• Scalability: Designed automation solutions supporting business growth without proportional
resource increases
ADDITIONAL SKILLS & TOOLS
Advanced Automation: GoHighLevel, n8n, API Integration, Webhook Management,
Conditional Logic
Analytics & Reporting: Google Analytics, Data Visualization, Performance Metrics, ROI
Analysis
Project Management: Agile Methodology, Stakeholder Management, Client Onboarding, Team
Collaboration
Problem Solving: Root Cause Analysis, Troubleshooting, Process Optimization, Continuous
Improvement
