Ochuko Deborah Okoro

OKORO OCHUKO Asaba,Delta State, Nigeria- --Virtual Assistance || Customer Service and Business Management || Administration || Executive Assistant. PROFESSIONAL SUMMARY Versatile, detail-oriented Virtual Assistant and customer service professional with over 1 year of experience providing exceptional support and ensuring projects are completed on time and with great precision. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs call. Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing top-notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth. Skilled in offering exceptional organizational/administrative, fast-paced typing, and good effective communication. RELEVANT SKILLS Virtual Assistance/Administrative Duties ● Good working knowledge of Communication and workspace management tools: Slack, Click-up, Monday.com, Trello, HubSpot, zendesk, Google suite, etc. ● Communicates innovative approaches and procedures that would increase the efficiency of processes and products to increase our retaining/ managing/ recovering ● Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked. ● Maintains a detailed calendar to coordinate schedules, tasks, appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders. ● Good knowledge of report writing, research, and recommending efficient and industry-related findings. ● Performs other administrative duties, data management, and support to enhance the smooth running of the office. Customer Service ● Provides outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations. ● Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude. ● Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed supports; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention RESEARCH ● Able to work with many kinds of clients in a wide variety of fields. Excellent at researching clients' brands, industries, and markets very quickly and efficiently. WRITING ● Skilled at writing various business correspondences such as internal and external letters, reports, and memorandums that facilitate the effective flow of information within and outside the organization. Business Growth ● Adept at expanding business, services, and product portfolios, while sourcing new business frontiers and developing relationships. ● Has strong business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitably. Leadership and Management ● Ability to influence, attract, build relationships, and retain talents; coach, develop and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success. Communication ● Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. WORK HISTORY 06/2022 to 02/2023 Virtual Customer Service Provider Digital Witch support community 02/2023 to current Brand Communication Manager Delegate Assistants. EDUCATION Bachelor of Education: Health Education Ambrose Alli University - Edo State TRAINING AND CERTIFICATIONS Coursera ● Technical Support fundamentals(in view,due by september 2023) African Leadership Xcellerator(ALX) ● Virtual Assistant programme Linkedin Learning ● Customer Support Skills ● Customer Service:Problem solving and troubleshooting eLearning College ● Business Consulting. Other Training ● Copywriting.