Ocheche Blessing Samari

OCHECHE BLESSING SAMARI Virtual Assistant | Administration Professional Abuja, Nigeria Professional Summary Highly organized Virtual Assistant and Administrative Manager with over 10 years of experience in administration support, customer service, data entry, and research. Key Skills - Vendor & Bid Research - Communication & Interpersonal Skills - Attention to Detail & Time Management - Problem Solving & Decision-Making - Microsoft Office Suite & Google Workspace - Internet Research & Data Entry - Technical Tools (QuickBooks, CRM, WhatsApp Business) - Remote Work Proficiency Professional Experience Administrative Manager Leone and Grey, Wuse II, Abuja 2021 – Present - Managed a creative team, assigning tasks and ensuring efficient workflow - Maintained accurate records of customers, payments, and expenses using cloud-based tools - Handled inventory and vendor coordination, improving turnaround times for customer orders - Oversaw store display and merchandising strategies aligned with brand standards - Supported remote and hybrid team coordination, ensuring smooth day-to-day operations Customer Service Representative / Sales Representative Edible Creations Ltd, Maitama, Abuja2017 – 2020 - Handled 30+ customer interactions daily via calls, WhatsApp, and Instagram - Researched product specs and coordinated with the creative team to meet client needs - Trained new hires in Microsoft Excel, QuickBooks, and order fulfillment processes - Consistently achieved 90%+ customer satisfaction and issue resolution rates - Awarded Best Team Player; part of the Best Customer Service Team Education Data Entry Academy, Accounting Hub, Nigeria Certificate in Data Entry & Digital Tools | 2021 University of Abuja, Nigeria Bachelor of Science in Biology | 2010 – 2014 Tools & Platforms Microsoft Excel • Google Sheets • QuickBooks • WhatsApp Business • Canva • Internet Research Tools