Ocheche Blessing Samari

Ocheche Blessing Samari Administration Manager, Virtual Assistant, Project Manager-| - |Abuja, Nigeria Professional Summary Experienced Administrative Manager with over 15 years in customer service, operations, and team leadership. Currently managing the administrative and store teams at Leone and Grey, a fast-growing fashion house, where I oversee workflow, inventory, reporting, and staff coordination with a focus on excellence, structure, and growth. Scope of Work • Supervise the administrative, sales, and store team members. • Ensure smooth collaboration and communication across departments. • Assign duties, monitor performance, and provide support where needed. • Oversee daily administrative operations in the fashion house. • Maintain office supplies and coordinate procurement. • Monitor sales team activities and ensure excellent customer service. • Review customer feedback and help resolve complaints promptly. • Work with the store team to track inventory and ensure proper records. • Prepare weekly/monthly reports on team performance and admin activities. • Monitor staff attendance and assist with payroll coordination. • Enforce company policies and ensure compliance by all team members. • Schedule and facilitate internal team meetings and updates. • Support production and creative teams by coordinating material flow and fittings. Key Achievements • Reduced inventory errors by 40% through better coordination. • Introduced improved weekly team reporting and accountability processes. • Led onboarding and training of 5+ new team members for the admin and store teams. Tools & Systems Used • Microsoft Excel, Word, Google Sheets, WhatsApp Business, Canva, Trello, QuickBooks, Intercom, Notion • Inventory tracking, staff scheduling, client communication, sales and reporting dashboards Scope of Work: Customer Service Representative Company: Leone and Grey Role: Customer Service Representative Duration: [Insert Timeframe, e.g., January 2023 – Present] Objective: To provide exceptional customer support and build long-term client relationships by addressing inquiries, resolving issues, and ensuring a smooth and satisfying experience for all Leone and Grey clients. Key Responsibilities: • Responded promptly and professionally to customer inquiries via WhatsApp Business, phone calls, and in-person interactions. • Assisted customers with product information, sizing, order tracking, and post-purchase support. • Handled complaints and resolved issues with empathy and efficiency, ensuring high customer satisfaction. • Managed customer orders and coordinated with the production/admin teams to ensure timely delivery. • Maintained accurate customer records and updated order logs and feedback using internal tools. • Followed up with clients after service delivery to ensure satisfaction and gather feedback for continuous improvement. • Worked collaboratively with the sales, production, and admin teams to improve overall customer experience. Tools Used: • WhatsApp Business • Microsoft Excel / Google Sheets • Internal order tracking systems and customer feedback logs Results: • Helped improve customer retention and satisfaction through proactive and personalized service • Reduced response and resolution times, contributing to smoother operations and fewer escalations • Strengthened the brand’s reputation through consistent, courteous, and reliable customer care Testimonials “Blessing brings structure and stability to our operations; she’s the backbone of our team.” – Creative Director, Leone & Grey Contact Information Email:-Phone: - LinkedIn: www.linkedin.com/in/ocheche-samari-0a- Upwork: https://www.upwork.com/freelancers/~-cc7a?mp_source=share