Oche Celestine

Hello, I'm Celestine, a skilled and results-driven Virtual Assistant with over 4 years of hands-on experience in appointment setting, e-commerce virtual assistance, and customer support.

I specialize in supporting busy executives, entrepreneurs, and e-commerce businesses by handling day-to-day tasks efficiently and accurately, allowing you to focus on what matters most in your business.

I am passionate about providing exceptional service and pride myself on my attention to detail, professionalism, and client satisfaction.

I always aim to exceed expectations by streamlining processes, improving communication, and driving operational efficiency.

My Expertise Includes:

✅- Appointment Setting & Scheduling: Efficiently managing appointments, bookings and calendar coordination to ensure you stay organized and productive.

✅- Customer Support: Handling customer queries through phone, email, and live chat to ensure your customers feel heard and valued, contributing to better client retention and brand loyalty.

✅- E-commerce Virtual Assistance: Supporting your online store with order processing, inventory management, product listings, and customer inquiries, helping you run your business seamlessly.

✅- Data Entry & Management: Precise and timely data entry, ensuring accurate management of business information and operations.

✅- Administrative Support: Managing various admin tasks such as file organization, project coordination, inbox management, and more to keep operations smooth.

✅- Calendar Management: Organizing meetings, appointments, and events to optimize your time and keep you on schedule.

My Key Skills and Proficiencies:

✓ Proficient in Phone Support and Customer Service

✓ Skilled in Managing Inbound and Outbound Calls

✓Strong Research Abilities and Pre-audit Handling Expertise

✓ Experienced with CRM Platforms, Especially Salesforce

✓ Data Analysis (SPSS, EXCEL, ORIGIN)

✓ Excellent Time Management and Organizational Skills

✓ Accurate and Efficient Data Entry

✓ Email Marketing Proficiency

✓ Effective Coaching and Team Support

⁠Why Choose Me?

• I am committed to providing the highest level of support for your business. Here’s what sets me apart:
• ⁠Proven Track Record: With over 4 years of experience, I have a strong understanding of e-commerce operations, customer service, and virtual assistance.
• ⁠100% Client Satisfaction: I take pride in delivering top-quality work, ensuring that all tasks are completed accurately, on time, and to your satisfaction.
• ⁠Flexible and Reliable: I am adaptable, always ready to take on new challenges and capable of working in dynamic and fast-paced environments.
• ⁠Strong Communication Skills: I maintain clear, professional, and prompt communication, keeping you informed every step of the way.
• ⁠Time Management and Organizational Excellence: I am adept at managing multiple tasks simultaneously and ensuring that deadlines are met, even in high-pressure situations.
• ⁠Certifications:
• ALX ⁠Certified Virtual Assistant
• ⁠Certified Customer Service Professional
• ⁠Google Workspace Proficiency Tools I Use:
• ⁠Project Management: ClickUp, Asana, Monday.com, Trello. - Communication: Slack, Zoom, Google Workspace (Docs, Sheets, Gmail, Calendar).
• ⁠Appointment Scheduling: Calendly. - Customer Support: Zendesk, Fresh-desk, Tawk.to, and similar platforms.
• ⁠If you're looking for a reliable, detail-oriented, and experienced Virtual Assistant who can streamline your operations, enhance customer experiences, and manage your e-commerce tasks efficiently, I’m here to help. Let’s discuss how I can contribute to your business success. Hire me today, and let’s get started.