Ochai Ene Christiana

I am an energetic and goal-oriented Customer Service Professional with over 5 years of experience in resolving complex customer inquiries and analyzing agent performance. My expertise includes improving ticket resolution times, enhancing response efficiency, and maintaining high standards in customer support. I have a proven track record of driving customer loyalty through effective communication, problem-solving, and collaboration.

With strong skills in handling client interactions, providing administrative and operational support, and coordinating virtual events, I am highly adaptable to remote environments. My ability to reduce errors, streamline processes, and deliver results-driven service has consistently contributed to customer satisfaction.

I am passionate about creating positive customer experiences and dedicated to helping organizations achieve their goals through exceptional service and efficient operations.