CURRICULUM VITAE
BIO DATA
Name:
Nationality:
Sex:
Address:
Oboth Timothy Edward
Ugandan
Male
Plot 4609 Nkoma-Ssanga,
Gombe Division, Wakiso
District, Uganda
(- /--
Mobile:
Email:
PROFILE
I am an expert in Information Technology. As an IT Officer at Abbarci Industries Ltd, am a versatile, analytical and hardworking Information Technology Officer with the practical hands-on approach, who always perseveres to achieve the
best results. Able to collect and analyze information, digest facts / figures and quickly grasp
complex technical issues. Excellent negotiation and problem- solving skills and swiftly identifies the root of any
problem and develops an effective solution. Proven ability to manage and complete projects to the highest
standard, with a meticulous attention to detail and within agreed deadlines.
ACADEMIC BACKGROUND-:
Makerere University
Bachelor of Science in Computer Science.
-:
St. Peter’s S.S. Nsambya
Uganda Advanced Certificate of Education.
-:
St. Peter’s S.S. Nsambya
Uganda Certificate of Education.
SHORT COURSES ATTENDED
•
Cisco Certified Network Associate
• Microsoft Office
CURRICULUM VITAE OF OBOTH TIMOTHY EDWARD
1
MEMBERSHIP TO ORGANIZATIONS
1. Airtel Uganda Ltd.
2. Young Women’s Christian Association of Uganda.
3. Uganda Wildlife Society.
MAJOR PROJECTS TAKEN
1.
2.
3.
4.
Network layout and setup
Network segmentation and integration
Routers and switches configurations
Deployment of Kaspersky security platform at dfcu Bank
PROFESSIONAL SKILLS /CERTIFICATIONS
1. ITIL Foundation 4 – IT Service Management Certified
2. Huawei ICT Certified Associate WLAN Certified Engineer
3. Huawei ICT Certified Associate Cloud Computing Certified Engineer
4. ALX Virtual Assistant
5. CISCO ISE
5.
WORK EXPERIENCE
IT Officer
September 2023 – to-date
Abbarci Industries Ltd
Responsibilities:
• To install, configure and upgrade software and hardcore, including printers, network cards and
others.
• To monitor and file the mails in folders as well as directing them to the concerned recipients or alerts
them about the relevant mails.
• Keep information data banks for clients, suppliers as well as create a directory for the staffs of all the
employees of Abbarci Group in Uganda.
• Maintain communication files for all official WhatsApp messages received in the company lines.
CURRICULUM VITAE OF OBOTH TIMOTHY EDWARD
2
• To organize mails into folders and wherever necessary print them for easy reference and retrieval.
• To and or train personnel responsible for applications, systems, and networks as well as provide
CURRICULUM VITAE OF OBOTH TIMOTHY EDWARD
3
advice on the most suitable IT choices.
• Facilitate the interaction between performance and organize maintenance activities including
backups.
• To carry out trouble-shooting, repairs and data recovery.
• Maintain licenses and upgrade schedules for their renewals.
• Conduct root-cause analysis for recurring technical issues with the view of not only resolving them
permanently but putting in preventive measures.
• Review diagnostics and assess the functionality and efficiency of the Company information.
• Develop protocols for the use of IT across the departments/subsidiary companies.
• Train and advise personnel on systems, networks and suitability of IT.
• Maintain licenses and upgrade schedules.
• To monitor security certificates and company compliance of Cyber requirements for the Company
soft and hardware.
• To install and update company software and hardware as and when needed.
• To manage the company internet (LAN and WIFI) as well as email, website and any other Company
ICT.
• And carryout any other duty which from time-to-time management may deploy you to perform or
necessity calls for your participation.
IT Coordinator
December 2022 – September 2023
Uganda Wildlife Society
Responsibilities:
•
•
•
•
•
•
•
•
Install and configure software and hardware٫ including printers٫ network cards and so
on
Develop protocols for the use of IT across departments and projects
Support or train personnel responsible for systems and networks and provide advice
on the most suitable IT choices
Facilitate the interaction between end users and higher-level support
Monitor system and network performance and organize maintenance activities (e.g.
backups)
Organize troubleshooting٫ repairs and data restoration
Maintain licenses and upgrade schedules
Work together with other professionals to maintain standards and functionality
CURRICULUM VITAE OF OBOTH TIMOTHY EDWARD
4
Customer Support Engineer – NOC
September 2022 – December 2022
TechGeeks (U) Ltd.
Responsibilities:
•
•
•
•
•
•
•
•
Troubleshoot and provide first level customer technical support and feedback on network issues,
as per laid down procedures.
Identify Network status during faulting process, report and escalate for immediate attention.
Management of CRM tickets until closure, including liaising with the customers.
Network monitoring; Provide real-time Network Health surveillance and alarm reporting utilizing network
monitoring and surveillance software.
Review and general clean-up of CRM tickets queue.
Conducting root-cause analysis for technical issues is a key component of this role.
Multi-tasking and prioritizing multiple support requests under time constraints.
Drafting technical documents, manual s, resolution steps, training materials, and technical support FAQs.
CURRICULUM VITAE OF OBOTH TIMOTHY EDWARD
5
February 2022 – September 2022
ICT Consultant
Young Women’s Christian Association of Uganda.
Responsibilities:
•
•
•
•
•
•
•
•
•
•
•
Analyzing a company's IT system and infrastructure.
Diagnosing IT system problems, inefficiencies, and weaknesses.
Planning a timeline for completion of projects.
Understanding a client's business needs.
Manage IT initiatives and collaborate with in-house technical staff
Implementing a technological solution to meet business needs.
Analyzing and determining security threats.
Providing advice on technology best practices.
Collaborating with the technical in-house team to ensure familiarity with technology.
Training staff to use the new IT system.
Monitoring the success of IT solutions.
IT Service Desk Analyst
September 2018 – January 2022
DFCU Bank
Responsibilities:
Single Point of Contact (SPOC):
•
•
•
Provides the single point of entry for handling customer requests, queries, through taking calls, etc.
Categorize, prioritize and reassign requests on the issues tracker; provides first level support and
feedback
It is also to ensure smooth and effective running of the User administration process
Incident Coordination:
•
•
•
•
Ensure proper incidents logging, check progress and ensure all diagnostic information is provided
Handle stakeholder communications in event of a systems high priority incident
Coordinate and track all resolutions by IT Support representatives and vendors per SLA
Coordinate IT system issues escalations
CURRICULUM VITAE OF OBOTH TIMOTHY EDWARD
6
Request fulfilment:
•
Respond to and manage user service requests e.g. access requests, change requests and ensure the
proper requests management process is followed.
System Monitoring:
•
•
Monitor IT systems uptime and performance through monitoring tools, alerts, dashboards and monitoring
screens.
Maintain accurate log entries of requests with fault details, contact information, resolution details,and
follow up information, and advises user of action taken.
Reporting:
•
Prepare all relevant Service performance reports, daily, weekly and monthly status reports on
service levels.
Service Review and Improvement:
•
•
Execute assigned IT Service satisfaction surveys
Regularly monitor performance of service providers to ensure continual service improvement.
ICT Officer – Trainee
April 2018 – October 2018
DFCU Bank
Responsibilities:
•
Implement standard infrastructure administration duties including server installations, system
installations and patch management, Windows problem determination and resolution, error log analysis, etc.
•
Effectively track the bank’s infrastructure assets and ensure that the hardware and the data therein is
kept secure within and outside the bank always.
•
Provide Infrastructure services i n all areas needed: storage networking, load balancing, Operating System,
network security, server virtualization, using system back up and restore, system and network monitoring
via SNMP.
•
Create, request, and present technical specifications and requirements for purchasing of new servers,
workstations and networking equipment via established procurement procedures.
CURRICULUM VITAE OF OBOTH TIMOTHY EDWARD
7
August 2016 – April 2018
Trainee-IT
DFCU Bank (Crane Bank)
Responsibilities:
•
•
•
•
•
•
•
•
•
•
•
Customizing support systems
Performing end of day back up procedures (T24, E.O.D procedures)
Printing of staff identity cards
Carrying out general IT support duties and other duties as may be assigned from time to
time.
Coordination with branches for issues support.
Deployment of hardware & software to branches.
Support to security team on all IT security deployments.
Hardware and software support to branches.
Network support to branches.
User training.
User requirement support.
July 2016 – August 2016
IT Consultant
Gal’s Sport Betting
Responsibilities:
•
•
•
•
•
•
•
•
•
•
•
•
•
Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks;
Talking staff or clients through a series of actions, either face-to-face or over
the telephone, to help set up systems or resolve issues;
Troubleshooting system and network problems and diagnosing and solving hardware or
software faults;
Replacing parts as required;
Providing support, including procedural documentation and relevant reports;
Following diagrams and written instructions to repair a fault or set up a system;
Supporting the roll-out of new applications;
Setting up new users' accounts and profiles and dealing with password issues;
Responding within agreed time limits to call-outs;
Working continuously on a task until completion (or referral to third parties, if
appropriate);
Prioritizing and managing many open cases at one time;
Rapidly establishing a good working relationship with customers and other
professionals, such as software developers.
CURRICULUM VITAE OF OBOTH TIMOTHY EDWARD
8
October 2014 – June 2016
ICT Officer
Uganda Wildlife Society
Responsibilities:
•
Prepare effective ICT plan, operating guidelines and procedures, document LAN Network
related policies including security.
•
Perform systems and security administration functions for the head offices.
•
Provide monitoring and primary response and intervention for information technology
related security incidents and violations.
•
Perform troubleshooting and diagnosing problems and take corrective action.
•
Maintain application security, event investigation and compliance enforcement as well as
maintaining system documentation and logs.
•
Administer secure links with public key encryption, anti-virus, user authentication and
intrusion detection.
•
Schedule regular servicing of ICT equipment.
•
Monitor and manage system resources including computer usage and response times
to maintain operating efficiency.
•
Provide accountability for ICT resources through accurate analysis, and evaluation of
office's ICT needs, sound procurement, maintaining software / hardware standards and
accurate recording of inventory and effective reporting of ICT inventory.
•
Keep current with the new information Technology security protocols, applicable laws and
regulations.
CURRICULUM VITAE OF OBOTH TIMOTHY EDWARD
9
June 2014 – September 2014
IT Intern
Airtel Uganda Ltd
Responsibilities:
•
•
•
•
Developing IT Plans.
Handling Airtel Premium Customers.
Working on Sim Swap Projects.
Prepare effective ICT plan, operating guidelines and procedures, document LAN Network
related policies including security.
•
•
Perform systems and security administration functions for the head office.
Administer secure links with public key encryption, anti-virus, user authentication and intrusion
detection
Data Entrant
July 2012 – August 2012
Young Women’s Christian Association of Uganda.
Responsibilities:
•
•
•
•
•
Clean up errors of the daily Spray Cards in consultation with the team leaders
Enter the data on the daily spray cards in the IRS database on a daily basis during the spray
cycle.
Enter the insecticide stock cards in the database on a daily basis during the spray round.
Ensure safety of the data cards by counter signing for every spray card received from the
data collectors on a daily basis.
Summarize and organize data as instructed by the Data Analyst.
CURRICULUM VITAE OF OBOTH TIMOTHY EDWARD
10
February – May 2012
Computing Services Unit
Young Women’s Christian Association of Uganda.
Responsibilities:
•
Preparation of maintenance and service plans for the Young Women’s Christian
Association of Uganda IT equipment in accordance with the Young Women’s Christian
Association of Uganda IT maintenance manual.
•
Software and hardware maintenance and service as per Young Women’s Christian
Association of Uganda IT maintenance plans and manual.
•
General software and hardware repairs of Young Women’s Christian Association of
Uganda IT equipment.
•
User support training.
•
Development of maintenance and service plans for Young Women’s Christian
Association of Uganda computer.
•
Technical and labor support during implementation of labor-intensive IT projects.
•
Preparation of periodic reports on Young Women’s Christian Association of Uganda IT
equipment.
•
Maintenance of the Young Women’s Christian Association of Uganda ICT equipment
registers.
CURRICULUM VITAE OF OBOTH TIMOTHY EDWARD
1
Core Knowledge and skills.
•
•
•
•
•
•
•
•
Microsoft Office
Java – OOP
MySQL
Network configuration
Project management
Empathy
Creative thinking
PABX voice system
Other skills
•
Database architecture
•
Android development
•
Storage concepts and devices
•
Good technical documentation and communication skills
•
Good Technology Troubleshooting skills
•
Active Listening
•
Planning and Organization
•
Critical Judgment and Decision-Making
•
Good Communicator – Presents ideas effectively, clearly and concisely both orally and inwriting.
•
Interpersonal Skills – Create a culture of continuous development and ownership with self and
the team
•
Inspire Commitment – Actions and behaviors a re consistent with words.
•
Self-Development – Pursues positive change in self and organization. Drives own personal
development plan.
Knowledge of Languages:
•
Proficiency in English, Luo, Luganda, Lunyakole, and Swahili
CURRICULUM VITAE OF OBOTH TIMOTHY EDWARD
11
REFERENCES
Prof. Max Muhammed
Human Resource Manager
Abbarci Industries Ltd
Matugga, Semuto Rd
Tel: (-
Email:-Mr. Edgar Ntwali
Manager Networks and Infrastructure
Post Bank
Tel: (-
Email: e n t w a l i @ g m a i l . c o m
Mrs. Jennifer Akenya Ochwo
Executive Director
Young Women’s Christian Association
Tel: (-
Tel: (-
Email:-
Declaration: I Oboth Timothy Edward do declare that I have provided complete and accurate information. I further
certify that all official documents submitted in support of this application are authentic and unaltered records
pertaining to me.
CURRICULUM VITAE OF OBOTH TIMOTHY EDWARD
12
