Oboigbe Shalom Disere

 OBOIGBE. D.SHALOM Address: No. 7 farm road, sars road, RUKPOKWU, PORTHARCOURT, RIVERS STATE, NIGERIA Home NO.: - Email ;-,- PROFESSIONAL SUMMARY RELEVANT COURSEWORK . Designing presentation slides (tomsk) . Grammer and punctuation . Customer representative management . Introduction to psychology (Yale) . Introduction to virtual experience programme. EDUCATION Covenant University, ota, ogun state, Nigeria (Sep 2019-Aug 2023) Bachelor of Science (sociology) – CGPA: 4.37 SKILLS / KEY COMPETENCIES. . Customer Service . Communication . Project coordination . Excel . Data analysis . Calendar/email management . Analysis . Power point . Business communication . Problem solving WORK HISTORY 1.Virtual Assistant Programme (Job Simulation) ---- Deloitte, Ireland. * Worked on a major shipping logistics client on a technology transformation project, where I understood the client’s business and challenges, analyzed their current technology architecture, identified their areas at risks, and created power point presentation summarizing the identified risks and addressed them with preferred solutions. * Created solution designs. * Identified the root causes of operational lapses, analyzed their impact, and proposed strategic solutions to mitigate future risks. 2. Customer Service Representative --- Ray Nigeria limited, 2022--- 2024 * Answered inbound phone calls and emails from customers * Resolved customer issues and complaints in a timely and satisfactory manner * Provided product and service information to customers * Developed and maintained positive relationships with customers * Collaboration with team for better results. * Data entry and record keeping 3. Customer Support officer --- Gloyard enterprise- (internship) * Provided customer support via phone, email, and live chat * Processed orders and resolved billing issues * Assisted customers with product returns and exchanges * Made payment process * Communicated with customers about products and best suited for them. PROJECTS . Internet resources and academic performance of Undergraduate student in Covenant University . Consulting, Risk management, financial management from Deloitte institution of virtual experience programme. (https://www.theforage.com/simulationie/intro-deloitte-lwjy) PERSONAL BIO Citizenship - NIGERIAN Marital status – SINGLE LGA - Esan North East State of Origin - Edo REFEREES 1. Engr. Paul Oboigbe HSSE Manager Solewant Nigeria Limited - 2. Dr. David Imhonopi Senior lecturer, Department of sociology Covenant University - 3. PST. ADEKUNLE AKINYELE SNR. PASTOR, LIVING FAITH CHURCH [WINNER’S CHAPEL] PORTHARCOURT, RIVERS STATE -