Oboigbe Shalom Disere

A virtual assistant 's PORTFOLIO By Oboigbe shalom disere LIST OF CONTENTS 03 ABOUT ME 04 PERSONAL SKILLS 05 TECHNICAL SKILLS 07 EDUCATION 08 WORK EXPERIENCE 09 PROJECT PORTFOLIO 14 CONTACT introduction ABOUT ME My name is Oboigbe shalom disere , a recent graduate from the department of sociology ,covenant University, Nigeria. I am an African, Nigerian to be precise. I am a virtual assistant with skills and expertise tailored to administrative and customer support assistance, with relevant projects and courses carried out to increase my skill capabilities .Highly motivated and results-oriented virtual assistant and customer service professional with 3+ years of experience, and relevant job simulation experiences in providing exceptional, effective and efficient virtual results. Highly skilled and resourceful Virtual assistant adept at managing schedules, coordinating tasks, handling correspondence, and maintaining confidentiality in fast paced environments. Equipped with excellent communication, organizational, and multitasking skills to ensure seamless operations. Proficient in a wide range of tools and technologies to deliver quality results. Oboigbe.d.shalom Administrative/customer virtual assistant. Personal SKILLS 1. Data analysis 2. Customer service representative 3. Management 4. Business management 5. Communication 6. Time management 7. Team management 8. Problem solving 9. Multitasking Technical SKILLS 1. Data entry 2. Calendar management 3. Email management 4. Power point presentation 5.microsoft office suite 6. CRM software 7. Excel, outlook, zoom . POWERPOINT PRESENTATION Email management 2019 - 2023 Bachelor of science EDUCATION A graduate from the university of covenant University, Ota ogun state, Nigeria. With a cgpa of 4.37(second class upper) from sociology department. Covenant university sociology department CGPA: 4.37 2024 Introduction to virtual programme (job simulation .Deloitte, Ireland. work EXPERIENCE A three years work experience in customer service and projects in admin assistance. 1. Customer representative: -) Ray Nigeria limited * carried out data entries * filled data base *served as the first point of contact for both customers and clients *created schedules for meetings * responding to issues via emails and calls 1. Customer support: -) Gloyard enterprise (internship) Customer -) Gloyard enterprise (internship) * 2. Made use of support: proficiency tools to create, presentation s, data e.t.c * Made use of proficiency toolsout to create, presentation s, data e.t.c * Carried cold calls * Carried out for cold callscustomers and clients *served as the first point of contact both * responding to issues via and calls *created schedules foremails meetings * responding to issues via emails and calls 01 project PORTFOLIO This year I carried out a job simulation project for Deloitte, Ireland and did consulting, risk management and financial advisory tasks/project completely with proof and certification of completion . Project Consulting 02 Project Financial advisory 03 Project Risk management CONSULTING The task involved working with a major shipping logistics client on a technology transformation project. It requires: 1. Understanding the client's business and challenges by reviewing background information about their operations and current issues. 2. Analyzing their current technology architecture to understand how their systems and components interact. 3. Evaluating a dataset of user interactions with their technology to identify weak points or areas at risk. 4. Prioritizing the top 3 risks based on the findings and their impact on the business. FINANCIAL ADVISORY Finalizing the Receivership Process for a Client and preparing a Final Outcome Statement for a company undergoing receivership. Key Steps I took; Receipts: Document proceeds from the sale of a property (e.g., €1,000,000) I recorded various fees and expenses associated with the receivership, including , professional fees (e.g., sale agent fees, legal fees, tax advice fees), property maintenance costs (e.g., security and insurance), other charges (e.g., service charges, taxes, and bank charges), and Capital Gains Tax (CGT). All this was accomplished using Excel to input the data. RISK MANAGEMENT I also participated in a comprehensive job simulation focused on enhancing risk management processes within a financial services context. The task required identifying the root causes of operational lapses, alyzing their impact, and proposing strategic solutions to mitigate future risks while aligning with updated regulatory guidelines. Key accomplishments included: 1. Critical Analysis: Conducted an in-depth review of process failures and their organizational impact. 2. Solution Design: Developed actionable recommendations, including contingency plans,governance enhancements, and workflow redesigns, to strengthen risk resilience. 3. Regulatory Focus: Ensured all proposed solutions adhered to relevant regulatory standards and industry best practices. 4. Clear Communication Certificate of completion THANKS FOR WATCHING Would love to hear back from you and please feel free to contact through any of the contacts. --