Obodozie Cynthia

Chimuanya Cynthia Obodozie Administrative Virtual Assistant |Customer Support Specialist |Appointment Setting Pro ABOUT ME Organized and reliable Administrative Virtual Assistant with over 2 years of experience providing remote support to businesses and executives. Skilled in managing emails, calendars, customer inquiries, and appointment scheduling using tools like Google Workspace, CRM systems, and communication platforms. Known for delivering excellent customer service, staying detail-focused under pressure, and helping teams stay organized and productive. Adept at handling tasks independently while ensuring client satisfaction and timely follow-up. CERTIFICATES ALX Virtual Assistant Training DEXA Virtual Assistant Professional ( VAP) CONTACT - - www.linkedin.com/in/chimuanya-obodozieOn Demand IT Skills Training (Digital Witch-a1 Academy) LANGUAGES • English • Igbo WORK EXPERIENCE Nex 4 Oct 2024 -Present Provided critical administrative support for clients, specifically coordinating and submitting job applications across various industries. Managed and organized a high volume of client documents, maintaining strict confidentiality and adherence to data protection policies.   Streamlined application workflows, reducing submission time by 15% through efficient use of online platforms and document management systems. Researched target companies and identified relevant job openings that aligned with Ogun state, Nigeria EDUCATION BS Education – University Of Calabar, Calabar -) | CGPA: 3.83 SKILLS Customer Service & Communication Customer Service Excellence, Active Listening, Conflict Resolution, De-escalation, Problem Solving, Verbal & Written Communication, Phone Etiquette, Client Relationship Management, Customer Satisfaction Sales & Business Development Cold Calling, Appointment Setting, Lead Generation, Lead Qualification, Prospecting, Sales Outreach, Needs Assessment, Objection Handling, Relationship Building (Sales), B2B/B2C Sales Administrative & Organizational Calendar Management, Email Management, Document Management, Data Management, Virtual Office Management, Time Management, Task Prioritization, Workflow Optimization, Confidentiality, Record client's career objectives and skill set. Rockdelightsome May 2024 - Oct 2024 Resolved an average of 50+ diverse customer inquiries daily via phone, email, and live chat, maintaining a 85% issue resolution rate. Utilized CRM software to meticulously document customer interactions and update records, ensuring accurate data tracking. Maintained an average customer satisfaction (CSAT) score of 90% through personalized service and effective problem resolution. Built and maintained strong rapport with customers, fostering loyalty and positive brand perception Appointment Setter/ Cold Caller Sky Industries Aug 2023 - Mar 2024 Initiated high volume outbound calls to prospective leads, effectively cold calling to identify key decision makers and generate interest. Qualified leads through targeted questioning and needs assessment, accurately determining client suitability for product offerings. Successfully scheduled an average of 50 qualified appointments demos per week for sales teams, directly contributing to pipeline growth. Utilized CRM systems to meticulously track interactions, manage lead status, and ensure data integrity. Keeping Soft Skills Adaptability, Attention to Detail, Pro-activeness, Reliability, Multitasking, Critical Thinking, Team Collaboration, Independent Work, Resourcefulness TOOLS            Zendesk HubSpot CRM Microsoft Office Suite (Word, Excel, PowerPoint) Google Workspace (Docs, Sheets, Calendar) Calendly Slack Zoom Live Chat Platforms VoIP Systems CRM Management Data Entry Software