Obodozie Cynthia | Freelancer Resume

Chimuanya Cynthia Obodozie 📞- | 📧-| 🌍 Lagos, Nigeria Professional Title Sales Development Representative • Cold Caller & Appointment Setter • Virtual Administrative Assistant Professional Summary Experienced Sales Development and Customer Service Specialist with 3+ years in cold calling, lead generation, and appointment setting. Skilled in pre-qualifying leads, managing CRM pipelines, and scheduling meetings. Proficient with Google Workspace, Calendly, HubSpot, GoHighLevel, Freshdesk, Microsoft Office Suite, and dialers, with strong attention to detail and exceptional communication skills. Comfortable working remotely with clients across the US, UK, and Canada, adapting to multiple time zones. Adept at maintaining accurate records, following scripts, and engaging prospects professionally to advance sales opportunities. Core Skills ● Sales & Lead Generation: Cold calling, qualifying leads, appointment setting, follow-ups, pipeline management ● Customer Engagement: Phone, email, and chat support; objection handling; building rapport ● Administrative & Remote Work: Calendar & inbox management, documentation, scheduling, meeting prep, task coordination ● CRM & Tools: HubSpot, GoHighLevel, Freshdesk, Google Workspace (Docs, Sheets, Gmail), Microsoft Office Suite, Calendly, dialers ● Other Strengths: Detail-oriented, organized, persuasive, tech-savvy, adaptable to multiple time zones Professional Experience Facilitator — Nobel Apr 2025 – Aug 2025 ● Led Introductory and Advanced Leadership courses, ensuring participants achieved learning outcomes. ● Facilitated EduQuest group interview sessions, guided discussions, and set expectations. ● Trained new interns on facilitation practices and structured agendas. ● Moderated peer learning sessions, encouraged participation, and tracked follow-ups. ● Developed instructional materials and summaries for leadership workshops. ● Built strong communication bridges between groups and ensured continuity between sessions. Telemarketer / Lead Generation Specialist — Rockdeligsome Sep 2024 – Mar 2025 ● Conducted high-volume cold calling and appointment setting to drive client acquisition. ● Pre-qualified leads and booked meetings with decision-makers. ● Managed CRM systems (HubSpot, GoHighLevel) to track communications and automate follow-ups. ● Used dialers, Google Workspace, and Calendly to organize outreach and scheduling. ● Consistently exceeded daily outreach and appointment-setting targets. Customer Service Representative — Sky Industries Dec 2023 – Jul 2024 ● Delivered phone, chat, and email support, resolving inquiries accurately and efficiently. ● Maintained detailed client records, escalated complex issues, and provided product/service education. ● Used Freshdesk and Google Workspace to manage tickets and communications. ● Built rapport with clients and ensured high customer satisfaction. Virtual Administrative Assistant — Nex 4 Mar 2023 – Nov 2023 ● Managed calendars, emails, and documentation for the sales team using Google Workspace and Calendly. ● Prepared reports, presentations, and organized tasks to support smooth operations. ● Updated CRM pipelines and ensured timely follow-ups with prospects. ● Assisted with research, data entry, and administrative coordination for sales and marketing campaigns. Education B.Sc. in Social Science Education — University of Calabar, Nigeria, 2023 Certifications ● Nobel Facilitation & Leadership Program ● ALX Africa VA Training ● On-Demand IT Skills ● Dexa Virtual Assistant Professional