Obodochukwu Chiamaka Cynthia

CYNTHIA OBODOCHUKWU Address: FCT, Abuja Nigeria Mobile: (- E-Mail:-PROFESSIONAL PROFILE Dynamic and versatile customer service professional & social media manager with 3+ years of experience in customer relations, sales, and digital marketing. Adept at handling client inquiries, resolving complaints, managing online communities, and driving engagement through strategic content creation. Passionate about delivering exceptional customer experiences while leveraging digital platforms to grow brand awareness and customer loyalty. WORK HISTORY EVERISE HEALTH SOLUTION July 2023 - August 2024 Austin, Texas, USA (Remote) Customer Care Representative • Addressing client complaints and delivering suitable solutions to meet their needs. • Working closely with team members to offer thorough support to prospective clients. • Handling both inbound inquiries and leads generated through various sources, such as phone calls, emails, and website submissions. • Pro-actively seeking feedback, participating in training sessions, and implementing effective cold-calling strategies to enhance my communication and sales skills, ultimately increasing conversion rates and success in lead generation. BUPA GLOBAL March 2022 - February 2023 United Kingdom (Remote) Customer Care Representative • Providing exceptional customer service by assisting members with inquiries regarding their health insurance policies, benefits, and claims processes, ensuring clarity and satisfaction. • Handling incoming calls and emails from clients, addressing a variety of issues related to policy coverage, billing, and provider networks while maintaining a high level of professionalism and empathy. • Actively resolve customer complaints and concerns by offering appropriate solutions, escalating issues when necessary, and following up to ensure complete satisfaction. • Collaborating with cross-functional teams to facilitate seamless communication between clients and healthcare providers, enhancing the overall customer experience. • Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system to ensure compliance and facilitate future support. • Participate in training programs and workshops to continuously improve product knowledge and customer service skills, contributing to personal growth and team performance. • Utilize digital tools and platforms to assist clients with policy management, enabling them to access services and information efficiently. Freelance Social Media Manager & Content Creator (Remote – 2021 to Present) • Developed and executed social media strategies to increase engagement and brand visibility. • Managed content creation, scheduling, and posting across platforms like Twitter, LinkedIn, Instagram, and TikTok • Built and nurtured online communities, growing follower count and boosting engagement. • Created SEO-optimized blog posts, social media captions, and marketing content for Web3, fintech, and e-commerce brands. • Monitored social media trends and analytics, adjusting strategies to optimize reach and performance. • Managed paid ad campaigns, influencer collaborations, and email marketing initiatives. CORE SKILLS ⚫ Active Listener ⚫ Team Collaborations ⚫ Good Communication Skills ⚫ Adaptability ⚫ Problem Solving Analysis ⚫ Customer Service & Client Relations – Ensuring customer satisfaction and problem resolution ⚫ Social Media Management – Building engagement-driven content strategies. ⚫ Digital Marketing & SEO – Crafting compelling content that ranks and converts. ⚫ Sales & Lead Conversion – Implementing strategies to increase revenue. ⚫ Community Management – Managing online brand reputation and interactions. ⚫ Content Creation & Copywriting – Writing persuasive and educational content. ⚫ Microsoft Office Suite & CRM Tools – Managing data and customer interactions. ⚫ Paid Advertising (Facebook, Instagram, Twitter Ads) – Running targeted ad campaigns EDUCATION BACKGROUND Bachelor in Medical Laboratory Science (B.MLS) (Second Class Upper) 2021