Obioran Nkem Denesia

Hello, I'm Nkem , a skilled and results-driven Virtual Assistant with over 4 years of hands-on experience in appointment setting, e-commerce virtual assistance, and customer support.  

I specialize in supporting busy executives, entrepreneurs, and e-commerce businesses by handling day-to-day tasks efficiently and accurately, allowing you to focus on what matters most in your business. 

I am passionate about providing exceptional service and pride myself on my attention to detail, professionalism, and client satisfaction. 

I always aim to exceed expectations by streamlining processes, improving communication, and driving operational efficiency. 

Projects & Achievements: 

1. Managed Appointment Scheduling for a Corporate Firm: Organized and scheduled meetings and appointments for over 20 executives, improving meeting efficiency and reducing scheduling conflicts by 35%. 

2. E-commerce Virtual Assistance for a Growing Shopify Store: Assisted with product listings, order fulfilment, and customer queries, helping the business scale its operations and achieve a 20% increase in sales over six months. 

3. Customer Support for an Online Retailer: Provided outstanding phone and email support, achieving a 95% customer satisfaction rating and improving response times by 40%. 

My Expertise Includes: 

✅- Appointment Setting & Scheduling: Efficiently managing appointments, bookings and calendar coordination to ensure you stay organized and productive. 

✅- Customer Support: Handling customer queries through phone, email, and live chat to ensure your customers feel heard and valued, contributing to better client retention and brand loyalty. 

✅- E-commerce Virtual Assistance: Supporting your online store with order processing, inventory management, product listings, and customer inquiries, helping you run your business seamlessly. 

✅- Data Entry & Management: Precise and timely data entry, ensuring accurate management of business information and operations. 

✅- Administrative Support: Managing various admin tasks such as file organization, project coordination, inbox management, and more to keep operations smooth. 

✅- Calendar Management: Organizing meetings, appointments, and events to optimize your time and keep you on schedule. 

My Key Skills and Proficiencies: 

• Customer Support: Phone, email, and chat support to enhance customer relationships. 

• ⁠Appointment Scheduling: Streamlining booking processes and calendar management. 

• ⁠Data Entry: Accurate and detailed input of important information. 

• ⁠Project Coordination: Ensuring timely execution and monitoring of project tasks.

• ⁠E-commerce Assistance: Handling product listings, inventory, and orders. 

• ⁠Administrative Support: Ensuring smooth daily operations through organization and time management. 

• ⁠Why Choose Me? 

• I am committed to providing the highest level of support for your business. Here’s what sets me apart: 

• ⁠Proven Track Record: With over 4 years of experience, I have a strong understanding of e-commerce operations, customer service, and virtual assistance.

• ⁠100% Client Satisfaction: I take pride in delivering top-quality work, ensuring that all tasks are completed accurately, on time, and to your satisfaction. 

• ⁠Flexible and Reliable: I am adaptable, always ready to take on new challenges and capable of working in dynamic and fast-paced environments. 

• ⁠Strong Communication Skills: I maintain clear, professional, and prompt communication, keeping you informed every step of the way. 

• ⁠Time Management and Organizational Excellence: I am adept at managing multiple tasks simultaneously and ensuring that deadlines are met, even in high-pressure situations. 

• ⁠Certifications: 

• ⁠Certified E-commerce Virtual Assistant 

• ⁠Certified Customer Service Professional 

• ⁠Google Workspace Proficiency Tools I Use: 

• ⁠Project Management: ClickUp, Asana, Monday.com, Trello. - Communication: Slack, Zoom, Google Workspace (Docs, Sheets, Gmail, Calendar). 

• ⁠Appointment Scheduling: Calendly. - Customer Support: Zendesk, Fresh-desk, Tawk.to, and similar platforms. 

• ⁠E-commerce Platforms: Shopify, WooCommerce, and other e-commerce tools. 

• ⁠If you're looking for a reliable, detail-oriented, and experienced Virtual Assistant who can streamline your operations, enhance customer experiences, and manage your e-commerce tasks efficiently, I’m here to help. Let’s discuss how I can contribute to your business success. Hire me today, and let’s get started.