Obiora Chidiebere. F

OBIORA CHIDIEBERE FRANCISCA EXECUTIVE ASSISTANT Anambra State, Nigeria |-| Email | Linkedin PROFESSIONAL SUMMARY ●​ Reliable and well- detailed Virtual Assistant and Customer Support with over 8 years of experience supporting businesses in administrative functions, client communication, and CRM management. ●​ Managed inboxes, appointments, and schedules for busy founders ●​ Handled 100+ inquiries daily with 95% resolution rate ●​ Responded to 80+ client inquiries daily via calls, email, and chat using HubSpot and Freshdesk ●​ Streamlined internal workflows using Trello and Google Workspace​ ●​ Handled customer scheduling, inquiries, and live chats, boosting customer retention by 20%. PROFESSIONAL EXPERIENCE Maxy Texas Technologies LTD, Awka, Nigeria (Remote) Virtual Assistant & Customer Support Specialist Oct 2023 - Feb 2025 Leading real estate company that specializes in sourcing government-approved, registered land and reselling it to individual buyers. ●​ Responded to 100+ customer inquiries weekly across phone, email, and live chat, achieving a 95% customer satisfaction score.​ ●​ Streamlined appointment scheduling and follow-up processes, reducing scheduling errors by 30%.​ ●​ Resolved 90% of customer issues within the first interaction, ensuring minimal escalation to management.​ ●​ Managed client databases via HubSpot, updating contact records and maintaining communication logs.​ ●​ Supported property listings and virtual tours, ensuring customer requests were processed within 24 hours Destination Route, Los Angeles, California (Remote) Virtual Assistant (Part-Time) Nov 2022 - Aug 2023 Integrated travel services company with $2M+ annual bookings and digital media platform serving 50K+ monthly readers globally. Specializing in custom vacation packages, flight bookings, and group tours ●​ Scheduled travel content, managed calendar, and handled email and comment replies​ ●​ Researched destinations, assisted with blog editing, and coordinated guest post submissions​ ●​ Managed itinerary planning and handled inquiries from readers Paddy Photos, Abakaliki, Nigeria (Onsite) Office Assistant & Sales Rep Sep 2013 - July 2022 A top photographic retail store, known for selling high-end and affordable cameras, as well as local and imported photo frames. The store boasts a strong reputation, with 80% customer retention and over ₦20 million in revenue. ●​ Managed incoming calls, walk-in customer support, and inventory tracking​ ●​ Scheduled photo sessions, managed calendars, and provided live chat assistance​ ●​ Maintained email communication with clients, ensuring timely delivery of photographic materials​ ●​ Supported sales and upselling of photo accessories and digital tools KEY SKILLS ●​ Executive Calendar Management, appointment scheduling, Email management ●​ CRM: HubSpot, Freshdesk, Intercom, Zendesk ●​ Lead Generation via Apollo.io, Lemlist, Yelp Scraper and Instant Data Scraper ●​ Customer Support via Phone, Chat, Email ●​ Real Estate Administrative Support ●​ Travel Planning & Airbnb Coordination via Booking.com, Priceline ●​ Project Management: Trello, Asana, Monday.com EDUCATION Bachelor of Arts (B.A) in Linguistics November 2019 Nnamdi Azikiwe University - Awka, Nigeria CERTIFICATIONS ●​ IT Skills Training - Digital Witch Support Community ●​ Advanced Virtual Assistant - Coursera ●​ CRM and Customer Support Certification - Alison LANGUAGES English - Native/Bilingual, Igbo - Native/Bilingual -