Obioma Okonkwo

OKONKWO OBIOMA Address: Awka,Anambra State, Nigeria- Email-linkedin.com/in/okonkwo-obioma-a3323a2bb/ SUMMARY Friendly and goal-driven professional with experience in customer service and sales. Skilled at listening to customers, solving problems, and suggesting products or services that meet their needs. Known for building strong relationships and boosting sales. Ready to bring enthusiasm and dedication to a new team. SKILLS Customer Service: Proven ability to provide excellent customer service, including handling inquiries, resolving issues, and ensuring customer satisfaction. Sales Techniques: Skilled in sales techniques such as upselling, cross-selling, and product knowledge to effectively promote products or services and achieve sales targets. Relationship Building: Capable of building rapport with customers, establishing trust, and maintaining long-term relationships to enhance customer loyalty and retention. Teamwork: Collaborative team player, capable of working effectively with colleagues and cross-functional teams to achieve common goals and deliver exceptional service. Technology Proficiency: Proficient in using customer relationship management (CRM) software, sales tracking systems, and other relevant technology tools to support sales and customer service activities. SOFTWARE TOOLS Zendesk, HubSpot, Salesforce, Microsoft Teams, Slack , G-Suites , Zoho, Zapier and many more. EXPERIENCE Nonny Medlab|Customer Service Representative / Sales Associate01.2021 - 01.2023 Provide exceptional customer service by promptly responding to inquiries via phone, email, and live chat, addressing customer concerns, and resolving issues to ensure customer satisfaction. Handle a high volume of inbound calls and emails, averaging 50+ interactions per day, while maintaining a positive and professional demeanor. Assist with order processing, including entering orders into the system, tracking order status, and managing returns and exchanges, maintaining accuracy and efficiency in all transactions. Novelle Mall| Sales Representative - Conducted outbound sales calls and emails to prospective clients, effectively pitching products and services and converting leads into sales, resulting in a 20% increase in sales revenue within the first year. Built and maintained strong relationships with existing clients through regular communication, product updates, and personalized follow-ups, leading to a 25% increase in client retention rates. Track and analyze sales performance metrics, including pipeline activity, conversion rates, and revenue growth, using CRM software to generate reports and identify areas for improvement, resulting in enhanced sales efficiency and effectiveness. CERTIFICATIONS On Demand IT Skills – Digital Witch Support Community Higher National Diploma ( Design and Applied Art) – Federal PolythenicOko, Anambra State G-Suites INTERESTS Traveling Research