Obiji Mercy

Running a business doesn’t require more effort — it requires structure, systems, and reliable support.

If you’re spending your time buried in emails, scheduling chaos, admin tasks, and daily operations, your business growth will always feel delayed. When everything sits on your shoulders, clarity disappears, productivity drops, and burnout creeps in quietly.

That’s where I come in.

Hi, I’m Mercy, a Proactive and Reliable Executive Virtual Assistant helping founders, CEOs, and growing businesses regain control of their operations, time, and focus.

I support you by handling the details that slow you down — inbox management, calendar organization, task coordination, customer communication, and backend operations — so you can focus on strategy, leadership, and growth.

✅ What I Can Do for You

⭐ Executive & Administrative Support

• Inbox and email management

• Calendar scheduling & meeting coordination

• Handle data entry, online research, and document preparation

• Daily admin support that keeps your workflow structured

Your workdays become organized, predictable, and stress-free.

⭐ Customer Support & Communication

• Email, chat, and phone support

• Zendesk, Freshdesk, HubSpot & CRM ticket handling

• Professional, timely, and customer-focused responses

No missed messages. No unhappy customers.

⭐ E-commerce Virtual Assistance

•Shopify order processing & customer inquiries

• Product listings & backend updates

• CRM maintenance and order accuracy

Your store stays organized, responsive, and reliable.

⭐ Project & Task Management

•Task tracking, follow-ups, and deadline coordination

• Asana, ClickUp, Trello, Monday, Notion

• Clear priorities and smooth execution

Projects move forward without constant reminders.

⭐ Data, Reporting & Organization

• Spreadsheet management & reporting

• Records organization & workflow cleanup

• Clear systems that give visibility, not confusion

✅Why Clients Choose Me

• Highly organized, proactive, tech savy and quick to adapt to new systems

• Detail-oriented and calm under pressure

•Strong English communication skills

• Reliable, consistent, and execution-focused

• Committed to client satisfaction and long-term collaboration

I don’t wait to be reminded — I handle tasks before they become problems.

✅ Tools I Work With

•Project Management: Asana, ClickUp, Mondaycom, Trello, Notion

•CRM & Support: HubSpot, Zendesk, Freshdesk, GoHighLevel, Zoho, Salesforce

•Communication: Slack, Zoom, Google Workspace, Outlook, Microsoft Teams, Meet hour

•Productivity: Calendly, Google Calendar, Excel

•Scheduling: Calendly, Google Calendar, pick time, Zenmaid

•Design & Content: Canva, AI tools

✅ Results I Deliver

⭐ 40% improvement in task completion through structured workflows

⭐ 40+ hours saved monthly through inbox & calendar management

⭐ 95%+ customer satisfaction rates

⭐ Clean, scalable systems that reduce daily overwhelm

✅ Certifications

• Certified Virtual Assistant

• Certified Customer Service Professional

• Google Workspace Proficiency

• Certified Short Term Rental Virtual Assistant

Ready to Work With a VA You Can Trust?

If you need a reliable Executive Virtual Assistant who brings clarity, structure, and calm to your operations — while keeping everything running smoothly — I’m ready to support you.