Obiekezie Chinenye

OBIEKEZIE CHINENYE PRISCA Abuja, Nigeria |- |- PROFESSIONAL SUMMARY Motivated and detail-oriented Virtual Assistant and Customer Support professional with proven experience in administrative support, client communication, and process optimization. Proficient at managing tasks, emails, travel arrangements, and providing top-tier customer service. Demonstrated ability to thrive in fast-paced environments while juggling multiple responsibilities efficiently. Eager to contribute to a dynamic team by leveraging my skills to boost client satisfaction and streamline operations. CORE SKILLS Administrative support: calendar management, email correspondence, travel coordination, document preparation, and data entry. Customer Support: CRM tools (Zendesk, Freshdesk, HubSpot), problem solving, and empathetic communication. Technical skills: Microsoft Office suite, Google Workspace, Project management software (Asana, Trello, Click up). Soft skills: confidentiality, adaptability, time management, and quick learner. PROFESSIONAL EXPERIENCE Intern-Virtual Assistant Eagles’ Academy | Remote | Mar – May 2025 Assisted with daily administrative tasks, including calendar coordination and email management Managed digital files and organized documents using Google Drive Supported online class scheduling and student communications Conducted internet research for course materials and planning Customer Service Representative Chinnos Marbles & Granite Co. Ltd | Abuja, Nigeria | Jul – Dec 2024 Responded to customer inquiries via phone and chat, ensuring quick and effective resolutions Maintained client relationships through timely communication and order follow-ups Supported the sales team with client updates and administrative support Developed and maintained knowledge of products and company policies to provide accurate and helpful information to customers Education Bachelor of Agriculture in Animal Science University of Nigeria, Nsukka – Enugu State Certifications & Training Virtual Assistance & IT Support – Digital Witch Academy, 2025 Customer Service Excellence – Digital Witch Academy, 2025