Obibuaku Faith Mmesoma

OBIBUAKU FAITH MMESOMA Imo State, Nigeria-- PROFESSIONAL SUMMARY Efficient and resourceful Administrative Virtual Assistant, Helpdesk Support and Customer Support Specialist with over 2 years of experience providing first-line technical support, supporting executives and ensuring smooth business operations. Skilled in managing calendars, coordinating travel arrangements, handling customer inquiries, resolving common technical issues and maintaining accurate records. Demonstrated expertise in resolving customer issues, data organization and fostering strong customer relationships. Adept at providing seamless support in dynamic, fast-paced environments while upholding confidentiality and ensuring timely delivery of tasks. CORE SKILLS ●​ Administrative Support: Calendar management, travel coordination, document preparation, and data entry. ●​ Customer Support / Helpdesk Support: CRM tools (Zendesk, Salesforce, HubSpot), issue resolution, email clients, hardware trouble shooting and empathetic communication. I'm familiar with slack Whop, Intercom and Slack ●​ As a mathematician, I love solving problems alot. I possess a strong analytical skill. I'm a critical thinker. ●​ Technical Skills: Microsoft Office Suite, Google Workspace , Trello, Asana, Zapier, etc. ●​ Sales Expertise: Lead generation, Cold Calling, client relationship management, sales analytics, and negotiation ●​ Soft Skills: Time management, patience, confidentiality, adaptability, problem-solving and strong communication skills. ●​ Ability to work independently and as a part of a team PROFESSIONAL EXPERIENCE Virtual Assistant-Administrative & Customer Support Peace Mate Company | January, 2024 -Feb, 2025 ●​ Managed and maintained executive calendars, ensuring appointments and deadlines are scheduled efficiently. ●​ Assisted with social media management. ●​ Coordinate email communication, responding promptly to inquiries and escalating critical issues when necessary. Sales Representative MeCol Confectionery | January 2023-March 2024 ●​ Surpassed sales targets by 30% through strategic client outreach and relationship management. ●​ Developed tailored sales presentations and proposals, aligning with client specific needs and preferences. ●​ Enhanced client retention through exceptional service delivery, generating referrals that boosted the sales pipeline. Customer Support Representative Peace Mate Company | January 2023- February 2024 ●​ Achieved a 95% customer satisfaction rate by resolving inquires and complaints across multiple channels. ●​ Utilized CRM and project management tools to maintain accurate customer records, ensuring a seamless support experience. ●​ Collaborated with internal teams to implement customer feedback, enhancing overall service delivery Help Desk Support KingxTech | January 2023- February 2024 ●​ I was responsible for answering user inquiries, troubleshooting basic IT issues, and resolving common problems. ●​ I resolved common technical issues which include password resets, software installation, basic hardware troubleshooting (printers, peripherals), network connectivity problems, and email issues. ●​ I was in charge of troubleshooting and diagnosing problems: Identifying the root cause of technical problems and implementing appropriate solutions. ●​ I assisted users remotely through tools like remote desktop software. ●​ Documenting and tracking issues; logging all support requests, documenting resolutions, and maintaining records of user interactions. ●​ I provided excellent customer service by being patient, helpful, and understanding of user needs. EDUCATION Bachelor of Technology (B. TECH) in industrial mathematics. CERTIFICATIONS ●​ Certified Virtual Assistant-ALX (2022) ●​ Customer Support/Helpdesk-Digital Witch (2022) ●​ IT Support-Digital Witch (2024)