Obianuju Okakpu

22 Platinum Way, Jakonde First Gate. Lekki, Lagos State. Phone:-. E-MAIL:- OBIANUJU ONYEKACHI OKAKPU. Customer Success Manager | SaaS & Tech Sales |Client Retention & Onboarding |Appointment Scheduling. PROFESSIONAL SUMMARY Customer focused Customer Success Manager with over 10 years of experience across customer success, tech sales, technical support and account management within the telecommunications and service industries. Proven ability to onboard customers, resolve technical issues, manage client relationships and drive retention and revenue growth. Adept at collaborating with sales and technical teams to deliver excellent customer experience and long-term value. CORE SKILLS • Customer Success Management. • Client onboarding and adaptation. • Customer Retention and Renewals. • Technical Support and Tech Sales. • Saas and Telecom Solutions. • Account and Relationship Management. • CRM Management. • Appointment Setting and Scheduling. • Upselling and Cross selling • Team Leadership and Reporting. • Customer Engagement and Satisfaction.  Resume: Okakpu Obianuju Onyeka. PROFESSIONAL EXPERIENCE TEAM LEAD – CUSTOMER SUCCESS / SALES OPERATIONS SMILE COMMUNICATIONS NIGERIA LIMITED. NOVEMBER – 2015 TO JANUARY 2021 • Lead and support customer facing teams to ensure seamless onboarding and post sales Success. • Act as a key point of contact for high value customers ensuring satisfaction and long-term retention. OFFICE ADMINISTRATOR / CLIENT SUPPORT OFFICER BRIDGING GAPS STUDY CENTER. LEKKI. 2013 TO 2014 • Oversaw daily administrative and customer service operations of the center. • Managed client’s inquiries, scheduling and follow ups. • Handled administrative responsibilities in the absence of management. SECRETARY TO THE SUPERVISOR FOR ENVIRONMENTS LEKKI EPE EXPRESS WAY. 2013 TO 2014 • • Provided administrative and client coordination support. Managed schedules, documentation and customer interactions. SKILLS • Product Onboarding. • Zendesk • Customer Support • Appointment Scheduling. • Account Management • Relationship Management. • Customer Onboarding  Page 2 | [Type your phone number]  Resume: Okakpu Obianuju Onyeka. EDUCATION Higher National Diploma [ HND] – Computer Science. Institute Of Management and Technology [ IMT] Enugu 2011. CERTIFICATIONS NYSC Discharge Certificate HND Certificate SSCE Certificate. First School Leaving Certificate. AVALIABILITY Open to remote and hybrid customer success manager, customer success specialist and client success roles within SaaS, tech and service-based companies. PERSONNAL DETAILS Date Of Birth: Marital Status: State Of Origin: Local Government: Language Spoken: HOBBIES Singing, reading novels, cooking and travelling.  Page 4 | [Type your phone number] 17th March, 1987. Single Anambra State Oyi English And Igbo