Obianuju Nwaribeaku Steph

With a steadfast dedication to excellence, I have delivered exceptional customer experiences and provided virtual assistance that has resulted in a 35% increase in lead generation over the past five years. As a Customer Service Specialist, my fervor for enhancing the customer journey is backed by tangible results: a 25% improvement in issue resolution times and a 40% reduction in repeat customer complaints.

My global interactions have not only led to a customer satisfaction rate of over 90% but have also contributed to a 15% year-over-year growth in customer retention for my employers. This success is a testament to my ability to consistently exceed company benchmarks.

In the realm of technology, my proficiency with advanced CRM and workflow management software has streamlined processes, achieving a 20% increase in operational efficiency.