Obianuju Nora Egbuziem

I am a hardworking, dedicated, and efficient professional known for delivering exceptional customer service. I have three years of experience as a customer service representative. I am skilled in Calls, Chat /Phone/Email Support / Appointment Setting /B2B/B2C, generating leads, fostering client relationships, and promoting Sales to drive business growth. I'm seeking to leverage my excellent communication; written/oral, and sales abilities to contribute to the success of my team. In my previous positions, I handled outbound calls and inbound calls, meeting a daily Kpi of 300 calls, I also dealt with customer complaints, addressed any concerns raised by prospects, and transferred potential clients via the phone for further discussion with agents. I processed orders, forms, applications, and requests. I managed a team of junior customer service representatives. I consistently achieved and exceeded monthly and quarterly sales targets. I used CRM software to manage leads, track customer interactions, and generate sales reports. I have completed several training courses in customer service and Microsoft Office. I have good knowledge of Microsoft Suite which includes Word and Excel, I also have good knowledge of Google Suite which includes Google Meet, Google Forms, and Google Calendar. I'm proficient with softphone tools like Convoso. I am a quick learner and fast worker, I am a result driven goal getter, I am a problem solver, I have good team spirit, I am empathetic, I am an effective communicator and I have good listening skills, I require minimal supervision, experience has taught me to remain calm under pressure. I am dedicated to delivering outstanding customer care service. I believe in the importance of a centric approach and I'm always looking for ways to improve my skills and learn new technologies.