OBIANUJU NNANYERE- | 31 Lichfield Road, Dagenham, RM8 2AU| -
A Dependable and highly organized customer-centric assistant with rich management experience, leveraging my communication, problem-solving and time management skills to provide exceptional customer service, streamline administrative procedures, and ensure organizational operations run smoothly. I work diligently to always act as a strong contributor within organizations that value great customer service and hard work, promoting teamwork.
Skills
• Customer Communication
• Problem Solving
• Multitasking
• Critical Thinking
• Client Contract Negotiations
• Relationship Development
• Conflict Resolution
• Time Management
• Team Work Commitment
• Reliable and Punctual
• Confidentiality
Experience
Virtual Assistant. Dec 2024– Presently
Upwork Nationwide
• Provides remote administrative and technical support to clients
• Handling a variety of duties, including email and phone correspondence
• Managing tasks like scheduling, communication and data entry
• Conducting market research to gather data insights.
• Overseeing social media platforms and Handling of Management duties remotely from different location.
Virtual Assistant. Dec 2024– Presently Private Care- UK
• Ensuring the physical physical and emotional well-being of children, including providing basic care such as feeding, dressing, and changing nappies.
• Planning, preparing and serving healthy meals and snacks, and involving all children in food preparation to provide real-life learning experiences.
• Encouraging children’s growth through activities like creative play, reading, singing and making, often following frameworks similar to nurseries.
• Working closely with parents and carers to support their child’s development and provide updates on their dates
• Taking children to and from playgrounds and activities
Customer Representative Feb 2023 – Dec 2024
Amobix Digital NetworkDagenham, LONDON
• Directed complex complaints to supervisory staff.
• Answer customer questions by phone, email, webchat, social media or in person.
• Prepared price quotes and confirmed inventory status.
• Add customer information onto a computer.
• Track orders and arrange
Picker/ Packer Nov 2022 – Jan - 2024
KPI Recruitment Agency Blairtummock Place, Glasgow
• Reviewing orders and locating items in a warehouse
• Checking item quantities and details against order confirmation
• Securely packing items into boxes or containers for shipping.
• Preparing items for shipment.
• Ensuring accurate order fulfilment.
Business Developer Jun 2021 – April 2022 Mark Calthers Consultancy (NBC) Gbagada, Lagos State, Nigeria
• Evaluated industry trends and opportunities.
• Nurtured valuable partnerships within the industry.
• Managed comprehensive contract discussions.
• Engage in team-based projects.
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Sales ExecutiveNov 2012 – Jul 2021
Chikalus Intl' Company LimitedASPAMDA, Lagos State, Nigeria
• Set Annual Sales goals for the company
• Works towards achieving sales goals with the Management Team.
• Interacts directly with customers in all phases of the sales process.
• Identifying customer's needs and setting relevant products and services.
• Representing the brand during all customer interactions.
• Organised files to support efficiency and traceability.
• Promoting and selling company's products and services.
• Produced high-volume orders to effectively meet customer demand.
Child Minder/CarerMay 2010 – Sep 2012
S. B Care HomesAbule-ado, Lagos State, Nigeria
• Providing for children’s basic needs, such as feeding, bathing, dressing, and changing nappies, in a safe, secure, and stimulating environment
• Planning and providing a range of age-appropriate play activities, stories and creative arts to support children’s physical, emotional and intellectual growth.
• Ensuring the health, safety and welfare of children in their care by maintaining a clean environment , following regulations, and reporting any concerns
• Planning, preparing, and serving healthy, nutritious meals and snacks, often involving children in the process.
• Working closely with parents and other professionals to support a child’s learning journey and help them meet early learning goals.
• Maintaining accurate records of children’s progress, including observations, accidents and medications, for parents and regulatory bodies
• Leading activities like reading, drawing and games, both indoors and outdoors, to encourage language development and creativity
Graphic Art DesignerFeb 2009 – Mar 2010
National Youth Service Corps (OSRC)Akure, Ondo State, Nigeria
• Produced new ideas and developed interactive designs.
• Prepared news updates and scroll bars for on-air activities.
• Customised customer experience to build brand loyalty.
• Managed bookings to optimise team availability.
• Acquiring the spirit of self-reliance by encouraging the development of skills for self-employment.
• Developed excellent working knowledge of industry trends and improvements in processes.
EDUCATION
Masters in International Fashion Marketing: MarketingJul 2024
Glasgow Caledonian University, Glasgow, Scotland
Bachelor of Arts: Fine and Applied ArtsJul 2008
University of Nigeria, Nsukka, Enugu State, Nigeria
Certifications
• Pathway to Care Programme: Adult Social Care- Florence Academy
• Adult Safeguarding
• Moving and Handling Theory- Florence Academy
• Microsoft Teams Essentials
• Payroll Computation and Bookkeeping
• Human Resources Management
• Project Management
• Virtual Assistant Professional
