Obiananma Onumaku

OBIANANMA CHIAZOR ONUMAKU Remote Customer Support Success \Customer Service Agent Nigeria (Open to Global Remote Roles) PROFESSIONAL SUMMARY I’m a proactive Remote Customer Support Specialist who genuinely enjoys helping people. With a background in sales, service, and administration, I’ve learned that the secret to great support isn't just solving a problem, it’s doing it with empathy and a real human connection. Whether I’m hopping on a call, responding to an email, or managing a live chat, my goal is always the same: to make the customer feel heard and supported. I’m quick to pick up new digital tools, I thrive in collaborative team environments, and I take pride in being the reliable, tech-savvy voice of the brands I represent. I’m looking to bring my communication skills and positive energy to a team where I can make a tangible difference in the customer experience. PROFESSIONAL EXPERIENCE Call Center Sales Operator (Remote) Kulavita Healthcare /Feb 2026 –April 2026 Communicate with customers and process incoming requests Present products and complete sales following a script Answer customer questions and guide them through the purchase process Maintain professional and friendly communication Customer Support Agent Franchoz Integrated Services| January 2022 – December 2025 Managed end-to-end customer interactions, including inquiries, orders, and post-sale support Resolved customer complaints calmly and professionally, ensuring positive experiences Communicated with customers via phone, messaging apps, and email Maintained accurate customer records, order tracking, and documentation Ensured quality service and efficiency Customer Service Agent Eleafav International LTD/Feb 2019-December 2021 Giving customers clear information on available properties through calls, emails, chat and messaging apps Book property Inspection/viewing Updating customer’s information on CRM Handling maintenance request and complaints Ensures professional experience throughout the property processing Customer Service & Sales Representative Mansard Insurance Plc | Aug 2014 – Feb 2016 Responded to customer inquiries and provided accurate information on products and services Built and maintained long-term customer relationships to improve retention and satisfaction Addressed client concerns professionally and resolved complaints in line with company standards Documented customer interactions and followed up to ensure resolution Supported and guided independent marketers on effective customer engagement Administrative Assistant (Customer-Facing Role) Omega Technologies, Owerri | Mar 2010 – Aug 2010 Provided administrative and front-desk support to clients and staff Performed data entry, document preparation, and record management Assisted with petty cash management and daily office operations Trainee – Technical & Field Support Imo State Water Development Agency, Owerri | May 2012 – Aug 2012 Assisted teams with documentation and reporting during field projects Collaborated with team members to meet project timelines Supported technical operations with attention to detail and accuracy EDUCATION Higher National Diploma (HND) – Agricultural Engineering (Soil & Water Conservation) Imo State Polytechnic, Umuagwo | 2012 Ordinary National Diploma (OND) – Agricultural Engineering Federal College of Land Resources Technology, Ohaji | 2008 WASSCE – Obazu Girls Secondary School, Mbieri | 2004 CORE SKILLS Data Entry and Ticket Documentation Verbal and Written Communication Customer Relationship Management (CRM) Microsoft Office and Google workspace Remote Customer Support (Email, Chat, Phone) Problem Solving and Time Management Empathy and Active Listening Self-Management and Remote collaboration Fast and Accurate Typing CERTIFICATIONS & TRAINING Tech Skills Training – Digital Witch Support Community - 2026 Diploma in Computer Operation & Desktop Publishing - 2010 HSE Level II Compliance (Oil & Gas Industry) -2013 Agro-based Processing & Utilization – Institute of Agricultural Research & Training (IAR&T) -2009 Motivational & Confidence Building – Skills Edge Consulting Ltd -2013 REMOTE READINESS Self-motivated with minimal supervision Strong written communication for global customers Global Standard Workspace: Reliable high-speed internet, noise-canceling equipment, and a dedicated home office. Time-Zone Agnostic: Experienced in working flexible hours to accommodate GMT, EST, or PST schedules