Obialor Joy

If your E-commerce business is losing customers due to delayed responses, overwhelming support tickets, poor communication or disorganized support workflows you’re not alone because I am here for you. Customers today expect fast, empathetic and professional customer support and that’s exactly what I deliver.

I will help your online business increase customer satisfaction, increase retention, reduce churn and streamline support operations through high-quality human-centered support. With my strong verbal and written communication, empathy and active listening, I ensure every customer feels heard, valued and satisfied thereby turning them into loyal brand advocates.

WHAT I WILL BRING TO YOUR BUSINESS

-Live-chat support, phone support and email support

-Order processing, refunds, cancellations and escalations

Product listing and SEO description

-Order tracking and customer record management

-Subscription support (billing issues, cancellations)

-Technical troubleshooting

-Data entry and CRM updates

-Customer account updates and reporting

-Customer retention and satisfaction-focused communication

TECH TOOL STACK

-Zendesk, Gorgias

-Shopify, WooCommerce

-Slack

-Shopify inbox, tawk.to, kwik-chat

-Microsoft office, Google workspace

-Social Media (Facebook, Instagram, x, YoutTube)

RESULT ACHIEVED

-Responded to 60+ customer inquiries daily while maintaining high satisfaction rate

-Reduced response time by 65% through efficient workflow management

-Maintained 90% customer satisfaction scores across support channels

-Helped businesses retain customers and improve repeat purchase rates

-Handled live chat, email and phone support with accuracy and professionalism

If you need a dedicated e-commerce customer support representative who will treat your customers like your most valuable asset, I’m ready to help. Message me today and let’s discuss how I can support your business and delight your customers.

Sincerely,

Joy.