Obialo Chisomebi Oyindamola

Obialo Chisomebi Oyindamola - |-| www.linkedin.com/in/obialo-chisom-15a708325 PROFESSIONAL SUMMARY Passionate and dedicated Customer Support Specialist with a strong customer service, leadership, and business management background. Proven ability to communicate effectively, empathize with customers, and resolve issues efficiently. Experienced in managing teams, handling customer inquiries, and ensuring customer satisfaction. Familiar with CRM systems and project management tools, eager to apply skills in a dynamic customer-focused environment. Open to internships and entry-level roles to gain hands-on customer support experience. Dedicated to enhancing customer experiences and surpassing expectations. Eager to learn and grow in a dynamic, customer-centric environment. EDUCATION & CERTIFICATIONS ● University of Ilorin, Nigeria Oct 2019 - Oct 2024 Bachelor’s Degree in Adult Education (Second Class) ● Alison Sept 2024 Virtual Assistance Certification ● Digital Witch Support Community Nov 2024 - Dec 2024 In-Demand IT WORK EXPERIENCE Administrative Intern at National Museum, Ilorin ● ● ● Business Owner (Zobo Production & Sales) 2024 ● ● ● ● Aug 2015 - Nov Led a team in delivering excellent customer service, ensuring a welcoming and efficient customer experience. Managed customer inquiries, resolved complaints, and ensured customer satisfaction. Oversaw daily operations, inventory management, and staff coordination to enhance business efficiency. Trained and mentored new team members to maintain high service standards. Intern at EkoFM Radio Station, Lagos ● ● ● Aug 2022 - Dec 2024 Engaged and managed a community of over 100 ladies, ensuring a positive and supportive environment. Organized events, coordinated communications, and maintained active participation. Addressed concerns, assisted, and enhanced member engagement. Team Leader / Customer Specialist at Rochuzs Baking Shop in Lagos, Hybrid 2020 ● ● ● ● Feb 2024 - Oct Built and managed a successful Zobo drink business, handling production, sales, and customer engagement. Developed marketing strategies to attract and retain customers, increasing brand awareness by over 85%. Managed financial transactions, inventory, and logistics to ensure smooth business operations. Provided excellent customer service, addressing customer feedback to improve product quality and satisfaction. Community Manager Volunteer at Ladies on Fire Ministry ● ● ● Oct 2024 - Nov 2024 Assisted in curating and organizing exhibits to enhance visitor experience. Provided guided tours, educating visitors about cultural and historical artifacts. Conducted research to support the development of museum collections. Aug 2017 - Nov 2017 Assisted in content creation and program scheduling for live broadcasts. Engaged with listeners through calls and social media platforms. Supported the production team in editing and recording radio segments. SKILLS & COMPETENCIES ● Technical Skills - CRM & Project Management Tools (Zendesk, HubSpot, Freshdesk, Trello, Asana, Jira, ● ● ClickUp), Live Chat & Messaging Platforms (e.g., Intercom, Drift, LiveChat), Social Media & Digital Marketing, Digital Literacy & IT Support. Administrative Skills - Microsoft Office Suite & Google Workspace, Adaptability & Multitasking, Appointment Setting & Scheduling, Conflict Resolution & Problem-Solving. People Management Skills - Team Leadership & Collaboration, Conflict Resolution & Problem-Solving, Strong Communication & Empathy, Customer Support & Engagement, Online Community Management. SOFTWARE & TOOLS PROFICIENCY ● ● ● ● Communication & Collaboration Tools (Zoom, Microsoft Teams, Slack, Pumble, Google Meet) File Management & Cloud Storage (Dropbox, Onedrive, Google Drive) Scheduling & Workflow Automation (Calendly, Monday.com, Hubstaff, Zapier) Video Communication & Screen Recording (Loom, Youtube) INTERESTS & HOBBIES Music, Dance, Networking/Social Engagement, Business & Community Support, Food Exploration, Travel & Outdoor activities, Performing arts.