Obiageli Mary Ilojiole

 Ilojiole Obiageli Maryodili Location: Anambra, Nigeria | Email-| Phone: - CAREER SUMMARY A versatile and experienced virtual assistant and customer service professional with over 9 years of providing exceptional customer service and administrative support, Adept at handling a wide range of administrative and customer service tasks with a strong focus on organization, communication, and problem-solving. A proven track record of effectively managing teams and delivering exceptional customer service. I am seeking to leverage my skills and experience in a challenging administrative role. SKILLS Organizational skills: ability to multitask, manage priorities, and maintain efficient filing systems. Knowledge of Project Management Softwares such as Trello, Asana, or Microsoft Teams Knowledge of video conferencing tools such as Zoom, Google Meet, Microsoft Teams, and Skype, amongst others. Communication skills: Strong written and verbal communication, including the ability to interact with a diverse range of stakeholders Knowledge of Calendar and Scheduling Tools such as Calendly,Microsoft Outlook, and Google Calendar, among others Time management: Ability to meet deadlines, prioritize tasks, and manage schedules effectively Problem-solving: resourcefulness and adaptability to solve unexpected issues. Leadership: the ability to provide guidance and direction to a team. Attention to detail: Accuracy in handling data, documents, and confidential information Proficient in the use of office software tools such as Microsoft Office Suite, email clients, and document management systems. PROFESSIONAL EXPERIENCE Customer Service Representative First Bank Plc,Onitsha,Nigeria. March 2009-Dec 2013 Provided exceptional customer service by assisting customers with account setup, closure, and loan applications, ensuring a smooth process. Educated clients on utilizing banking website functionalities and mobile applications. Ensured accurate financial documentation by documenting all financial instruments and instructions related to cash deposits, withdrawals, and transfers. Streamlined branch operations by facilitating the daily functioning of the branch by initiating and managing inventory expenses. Processed internal and external documents (signature confirmation, requests, etc) printing and delivery of statements of account Processed return cheque to ensure transactions are conducted securely, funds properly accounted for, and potential fraudulent activities are detected and prevented Assisted customers facing compromised debit cards, promptly issuing new credentials to ensure their financial security. Cashier First Bank Plc, Onitsha, Nigeria. Nov 2013 – Nov 2017 Handled cash transactions, including accepting deposits, cashing checks, and dispensing cash withdrawals to customers. Maintained accurate records of transactions, account activities, and customer interactions,ensuring that all documentation is properly filed and stored according to bank policies and regulatory requirements. Successfully operated within tight deadlines and thrived in a fast-paced work environment upsold bank Services by informing customers about new banking products and promotions They may also encourage customers processed various types of transactions, including deposits, withdrawals, bill payments, and fund transfers, ensuring that all transactions are accurately recorded and processed according to banking regulations and procedures. Administrative Officer First Bank Plc, Onitsha, Nigeria, Jan 2017 – Sept 2023 Provided administrative support to management and staff through various tasks to ensure efficient and smooth running of the office Scheduled and coordinated appointments, meetings, and events for executives and teams. Prioritized and managed multiple tasks to ensure deadlines were met. Screened and directed phone calls and emails,responding on-behalf of the executive or routing to the appropriate person Created and maintained spreadsheets and databases to streamline administrative processes. Provided assistance and information to internal and external customers. ACCOMPLISHMENT Customer Satisfaction Focus: I conduct thorough customer follow-up calls, ensuring satisfaction with company products and services, and cultivating lasting positive relationships with clientele. Product promotion: successfully implementing up-selling strategies, motivating customers to upgrade their current product plans, and contributing to increased sales revenue. Cashier Excellence: I achieved the highest transaction count as a cashier, showcasing proficiency in handling various forms of monetary transactions with meticulous attention to detail. Accurate Financial Transactions: I executed monetary transactions with precision, handling cash, checks, credit, and automatic debit card transactions with a 100% accuracy rate, fostering trust and reliability in financial transactions Effective Problem Resolution: I resolved product issues through consumer testing, demonstrating a proactive approach to identifying and addressing customer concerns. EDUCATION B.Sc Business Education University of Nigeria, Nsukka. 2008 Nigerian Certificate in Education (NCE) Nwafor Orizu College of Education, Nsugbe 2004 CERTIFICATIONS/TRAININGS Chartered Institute of Financial and Control of Nigeria (CIFCN). 2015 Nigerian Institute of Management (NIM) ( Chartered ) 2015 REFEREE Available on request.