Obi Oluchi Miracle

OBI OLUCHI MIRACLE Virtual Assistant || Customer Support representative || Appointment Setting || Airbnb || Salestech || Lead Generation || Real Estate Specialist || Telemarketing || Sales || Cold Calling PROFESSIONAL SUMMARY Virtually exhibiting versatility in the use of technological tools in driving exceptional services in customer support, lead generation, appointment setting, Airbnb bookings and with years of experience in sales.Skilled and experienced in bringing innovative measures for a top notch IT support and as well exceeding client's expectations through on time delivery with good and effective communication. …………………………………………… RELEVANT SKILLS Virtual Assistant ●​ Good knowledge of customer relationship Management tools(CRM's) like Zendesk, Hubspot andFreshdesk Freshdesk, Zoho , pipedrive, Monday.com, Clickup and salesforce. ●​ Creation of task using trello, slack and Asana ●​ Integration of work tools using zapier. ●​ Collaboration and sharing of tasks on slack using Automation. ●​ Generation of leads with Lemlist, Appollo.io and zillow Customer Service ●​ Exceptionally Supported a customer through troubleshooting and exceeded customer's expectation. ●​ Coordinated inbound and outbound calls for current and potential clients and as well maintaining a positive energy for conversion and retention. ●​ Consistently followed up a prospective client through chats and reminders which in turns brought about soul winning and sales. ●​ Daily attendance and effective management of over 30 happy customers. ●​ Making customer satisfaction a priority for assurance of customer loyalty Cold calling ●​ .Generating sales lead ●​ Introducing the companies product and services ●​ making unsolicited phone call to prospective clients ●​ Collecting customer’s information and sending emails ●​ Scheduling follow up calls ●​ Relationship nurturing that leads to sales. Appointment Setting ●​ Reaching out to cold and warm leads via email and phone call to confirm appointment ●​ Introducing the company’s product and explaining the value of products and services. ●​ Working towards the target of setting a specified appointment per week. ●​ Sending reminder messages ●​ Listening carefully to understand pain point ●​ Lead Generation ●​ Using tools like lemlist. apollo.io and zillow to find leads ●​ Filtering leads that are not qualified to save time ●​ Using CRM to store leads Sales ●​ Establishing a strong communication rapport with customers ●​ Overcoming customers' doubt through negotiation. ●​ Follow up after sales to ensure satisfaction ●​ Reporting to the manager on the progress of sales ●​ Building trust and loyalty Real Estate Specialist ●​ Identifying investments with profitable opportunities ●​ Helping clients find suitable properties ●​ Ensuring smooth deal closure ●​ Building long-term relationships for referrals and repeat business ●​ educating clients on legal implications of property acquisition. ……………………………………………… WORK HISTORY- Apical Springs properties Customer Support 2023 Wintrado Academy Customer service/Sales Partner- Crawford Stores Purchasing Manager / Customer attendee- News Today Newsie (Part-time Online- Fezza Garment Social media customer liaison Officer (Part-time Facebook- BB Edibles Salesperson /Manager ………………………………………………. EDUCATION 2014/ 2018 Bachelor of Arts in Education English Studies University of Port Harcourt. TRAINING AND CERTIFICATIONS 2023 IT Support Training Digital Witch Support Community (Training) 2022 Bachelor of Copywriting Prod Emmanuel Akpe (Certification -online) 2021 Mobile Graphic Design Leader Azeez Graphics (Training- online) 2019 Human Resources Alpha consultant services (Certification)