OBI OKEOGHENE GIFT
VIRTUAL ASSISTANT
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www.linkedin.com/in/okeoghene-obi-6b04661b6
EDUCATION-
University of Benin, Edo Nigeria
Bsc. Plant Biology and Biotechnology
June 2020
Chartered Institute of Customer Relationship and Management
Certified customer service professional (ACICRM)
2024
Alx Africa
Certified Virtual Assistant
RELEVANT SKILLS
Telephone and email etiquette
Accurate data entry
Customer Relations and management
Microsoft Teams
Administration and documentation
Scheduling
Google workspace
Email and Calendar Management
CAREER OBJECTIVE
Adaptable, independent, and organized Virtual Assistant with 3+ years’ experience in customer support and providing multi-functional administrative support. A Certified virtual assistant adept in email management, scheduling, customer support and data entry. Keen to leverage technological competence and time management skills to support senior leaders to thrive in their field.
PROFESSIONAL EXPERIENCE
Customer Support specialist
August 2022 - Present
IKEJA ELECTRIC PLC
Resolve 300+ weekly customer inquiries via call, email and live chat
Handle issues that could not be resolved at the first level.
Worked collaboratively with cross-functional teams to ensure that all correspondences are properly documented in line with approved SOPs and escalated issues/complaints are completely resolved
Managed a team of four customer success specialists.
Exceed teams annual goal of over 80% resolution efficiency.
Coordinated with the sister department to ensure timely resolution and customer satisfaction.
Ensure the smooth running of the customer care unit
Virtual Assistant
June 2021 - August 2022
Glambygiftie Beauty Group, Remote
Assumed responsibility for telephones and emails, directing individuals through appropriate channels, with an average of 17 inquiries per hour answered
Proofread and edited 250+ documents throughout tenure for internal dissemination, correcting for spelling, grammar, and consistency
Organized regular meetings, special events, and associated travel as needed
Performed data entry for various standard forms and human resources activities as needed, including payroll processing
Ensured effective records management with a discrepancy rate of less than 3%
Utilized scheduling software, namely Google Calendar, in collaboration with consultants, to maintain schedules and facilitate events coordination
