Obasi Emelda

OBASI EMELDA OSINACHI Lagos, Nigeria Email:-Tel: - LinkedIn Profile: http://linkedin.com/in/obasi-emelda-ba44ab257 Career Objective: I am seeking a customer service representative position where I can leverage my skillset and commitment to deliver outstanding customer experiences. I am proficient in handling diverse inquiries from both happy and irate client. I utilize various CRM systems to build and maintain lasting client relationships. I am committed to surpassing expectations through effective communication and problem-solving skills, and contributing to elevating customer satisfaction and organizational success. SKILLS • • • • • • • • Troubleshooting Customer service Administrative support CRM tools (Hubspot, Freshdesk, Trello, Calendly, Zendesk) Email/Chat support Calendar management Appointment scheduling Microsoft office suite • Communication and collaboration • Emotional intelligence and Customer service orientation • Leadership and conflict resolution • Dedication, patience and stress management • Team work and Adaptability • Good interpersonal relationship Work Experience Multipro Consumer Products Limited, Lagos - Nigeria March 2023 Customer Service Representative Responsibilities: • To handle customer inquiries with precision by delivering thorough, gratifying and well-informed responses • Demonstrate proactiveness by reaching out to clients and informing them of the latest company offerings, services and policies • Cultivate enduring relationships by consistently going above and beyond to engage customers • Following up with customers to ensure their issues have been resolved satisfactorily and to gather feedback on their experience. • Efficiently manage substantial volumes of both inbound and outbound calls within defined timelines • Methodically gather precise customer feedback to enhance service quality • Execute seamless processing of orders and return with meticulous attention to detail. Dominant Engineering Limited, Lagos- Nigeria Feb 2022 – Feb 2023 Customer Relations Officer. PROJECT: Construction of Oluwole Urban Mall Phase 2, Lagos - Nigeria Responsibilities: • I made use of basic CRM software like Freshdesk and Gmail to manage inquiries from potential clients and customers regarding the ongoing mall construction available for sale or lease, ensuring prompt and accurate responses to questions regarding pricing, payment plans, shop sizes, and completion dates. • I maintained a database of potential clients and nurtured ongoing relationships by keeping them updated on construction progress and any relevant changes in office policies impacting their purchase decisions. • I Collaborated with internal teams by utilizing the Slack platform alongside intercom systems and phone directories to ensure seamless communication and coordination throughout the construction project. • Assisted customers to start payment process for shop by filling out sales forms and providing account information for full or part payment. CERTIFICATIONS: • Certificate of Completion in On-Demand IT Skills Training 2024 • Customer service – Problem solving and troubleshooting by LinkedIn Learning. 2024 • Fundamentals of Digital Marketing by Google Digital Skills for Africa. 2023 Educational Background B.A in English and Literary Studies Ebonyi State University, Ebonyi – Nigeria. West Africa Examination Council (WAEC) Holy Ghost Secondary School, Ebonyi – Nigeria. (2020) (2016)