Obaje Phoebe

OBAJE PHOEBE I am a self-motivated, hardworking Computer Science graduate from Federal University Lokoja, Kogi state, Nigeria, with excellent communication and interpersonal skills. I Possess over a year of experience in rendering administrative services and Customer Service Representative. Adept at multitasking and effectively prioritizing tasks to achieve the best outcomes. I am proficient in using G-suite/ Google Workspace and Microsoft Office tools. I am a team player and willing to learn, grow and adapt. -Tel: - Twitter| Github | LinkedIn EDUCATION Federal University Lokoja, Kogi state.— BSc, Computer Science. NOV 2016 - OCT 2021 EXPERIENCE Second Class Upper. Upwork —Freelance Virtual Assistant and Customer Service Representative. SKILLS Jan 2023- April ● ● ● ● Handled phone and email communications with customers. Escalated calls to different and higher departments to satisfy customer needs. Explained programs and offers to customers online via chats and emails. Provided basic tech support to customers. Omocele Enterprises: Personal Assistant Feb 2023 - March 2023 ● Performed shopping, bill payment, and mail management duties for professionals. ● Organized computer files, sensitive documents, and home office supplies. ● Responded on the executive behalf to address inquiries, invitations, and follow-ups. CEFA — Customer Service Representative Dec 2022- Jan 2023 ● Resolved customer inquiries, complaints, and issues providing insightful solutions. ● Answered inbound calls to greet and assist customers with various needs and questions. ● Communicated with clients over the phone, email, and chat platforms. ● Returned customer calls and responded to inquiries and complaints. Nigeria Customs Service - Administrative assistant (NYSC) November 2021 - October 2022 •Yelwa, Bauchi • Nigeria ● ● ● Lectured officers on computer basics, using MS Word packages, and the internet. Processed correspondence, documents, and reports to support clerical staff. Organized computer files, sensitive documents, and home office supplies. ● Internet Research ● Google workspace ● Microsoft Office ● Email management ● Social Media Management ● Booking ● Transcribing ● Travel Research ● Scheduling ● Creating slides/presentations ● Data Entry ● Customer Service. ● Appointment setting ● Running errand ALX AFRICA— Virtual Assistant. JULY 2022 - SEPTEMBER 2022 ● ● ● ● ● Offering administrative support remotely i.e email management, scheduling, internet research, etc. Reviewed and updated client correspondence files and scheduling database. Managed clients' email inboxes, responding to emails based on specific guidelines. Answered telephone to screen calls, provide information, and take messages. Created and entered delegated information into databases. ShecodeAfrica Abuja —Social Media Manager May 2021- March 2022 ● Commented, liked, and shared posts to increase visibility and engagement on various social platforms. ● Developed content focused on increasing both brand engagement and revenue. ● Created and managed strategic vision and plan for social channels to increase and retain follower engagement.