Obah Elijah Kelechi

OBAH ELIJAH CUSTOMER SERVICE REPRESENTATIVE - https://www.linkedin.com/in/elijah-obah - PROFESSIONAL SUMMARY Results-driven Data Analyst with experience leading end-to-end analytics processes—from defining success metrics and tracking performance to delivering actionable recommendations. Skilled in SQL, Python, Power BI, and Tableau, with a strong foundation in A/B testing, stakeholder collaboration, and business impact analysis. KEY SKILLS Analytical Expertise: Statistical analysis, predictive modeling, and data mining. Customer Focus: Conflict resolution, personalized support, and fostering loyalty. Technical Proficiency: Python, SQL, Excel, Tableau, Power BI, Google Sheets. Leadership & Collaboration: Effective communication, team management, and creative problemsolving. PROFESSIONAL EXPERIENCE The KingLala Enterprise Inventory Analyst February 2025 - Present In my current role as an Inventory Analyst at the , I work collaboratively with cross-functional teams to leverage data for optimized inventory management and improved operational efficiency. Key contributions include: Developing predictive models to accurately forecast inventory demand, reducing stockouts and overstock scenarios. Consolidating and analyzing data from multiple sources, uncovering trends and actionable insights to support inventory planning and procurement decisions. Implementing machine learning solutions on cloud platforms to enable real-time inventory tracking and responsive supply chain adjustments. J’s Gadget World Data Analyst June 2024 - Present In my current role, I work collaboratively with the team to harness data for better business outcomes. Highlights include: Collaborated with cross-functional teams to align insights with business objectives and optimize service delivery. Implemented data pipelines for forecasting aligned with SLAs and internal compliance standards. Delivered data-driven recommendations to enhance inventory planning and reduce service lags.. Labano Academy Data Analyst Intern December 2023 - April 2024 During this internship, I honed my data analysis skills while contributing to impactful projects. Key accomplishments include: Conducted data quality assurance, cleaning and validating datasets in line with reporting standards. Identified process inefficiencies and proposed optimization strategies to streamline operations. Built dashboards using Power BI and Tableau to monitor performance metrics and SLAs. Participated in project teams to support case tracking and lifecycle monitoring for business operations. Ikeja Electric Customer Service Representative June 2023 - May 2024 As a customer advocate, I ensured every issue was resolved with care and attention, consistently exceeding expectations. Key achievements include: Ensured timely issue resolution aligned with Service Level Agreements (SLAs) and customer satisfaction KPIs. Maintained compliance with internal policies and regulatory standards during case handling. Contributed to cross-functional initiatives with Quality Assurance and Process Improvement teams to improve response times and complaint resolution. • Documented and managed case lifecycles, from initial intake to resolution, using internal support platforms. Jumia NG Customer Service Representative January 2023 - June 2023 At Jumia NG, I focused on creating seamless shopping experiences by addressing customer concerns with precision and care. My contributions included: Resolving order and payment issues efficiently while providing a positive customer experience. Streamlining support processes to enhance service delivery. Offering tailored solutions to meet diverse customer needs, ensuring satisfaction at every interaction. Mark of Grace School Administrative Officer 2021 - December 2022 In this multifaceted role, I enhanced school operations while fostering a positive environment for staff and students. Achievements include: anaging budgets, logistics, and events with precision, ensuring smooth operations. Designing and implementing educational programs that boosted student engagement. Upholding compliance standards, promoting a culture of integrity and accountability. EDUCATION Certificate in Data Analytics Labano Academy - October 2023 - January 2024 Certificate in Computer Science (NCE) Tai Solarin College Of Education - 2016 - 2019 CERTIFICATION Virtual Assistant Certificate ALX Africa - October 2024 REFERENCES Available upon request.