Oatametse Bonyana Rantsebele

CURRICULUM VITAE CONTACT DETAILS Address: P.O. Box 323, Francistown, Botswana Mobile:- Email:- PERSONAL INFORMATION - Age: 50 - Date of Birth: 10 March 1974 - Nationality: Botswana - Gender: Female - Marital Status: Single PROFILE A highly enthusiastic customer service professional with 14 years of client interface experience. A results-driven leader with a proven ability to establish strong rapport with clients and enhance customer satisfaction. - CEO of Kwa Rakgadi Eatery and Catering Services, a registered catering company. - Dedicated to community service, having donated food hampers to underprivileged settlements in Central Botswana. - Member of the Deaf Society, supporting inclusivity and advocacy for the hearing impaired. - Expertise in training, motivating, and supervising customer service employees. - Recognized as a Total Quality Customer Service Professional with a track record of implementing innovative strategies to improve operational efficiency. EDUCATION University of Botswana (2014 - 2019) - Bachelor's Degree in Business Administration & Management (Marketing Major) Informatics College (2006 - 2007) - Diploma in Business Administration & Management The Insurance Institute of South Africa (2007) - Certificate of Proficiency in Insurance (Basic Long-Term Insurance Concepts) EMPLOYMENT HISTORY Associated Fund Administrators CURRICULUM VITAE Acting Branch Manager (January 2016 - May 2016, August 2021 - Present) - Managed sectional budgets and monitored financial performance. - Ensured stakeholder engagement and operational efficiency. - Implemented quality assurance measures and risk mitigation strategies. - Led personnel development initiatives. Client Relations Officer (2010 - August 2021) - Provided expert client support regarding scheme rules and benefits. - Processed and issued hospitalization and referral letters. - Maintained risk registers and ensured compliance with corporate policies. - Conducted training sessions for service providers and payroll officers. Premium Admin Team Leader (October 2008 - May 2010) - Supervised and developed premium administration staff. - Produced and analyzed allocation reports to improve collection processes. - Coordinated premium administration workshops and payroll officer training. Client Service Team Leader (August 2004 - September 2008) - Managed a team of 10 client service consultants across various locations. - Developed training materials and improved customer service strategies. - Monitored client interactions to enhance service quality. Client Service Consultant (August 2001 - April 2004) - Provided customer support for insurance policies, claims, and payments. - Resolved customer issues efficiently and maintained service excellence. KEY COMPETENCIES - Problem-Solving: Ability to anticipate and tackle challenges effectively. - Management & Administration: Strong leadership skills with adherence to ethical business practices. - Interpersonal Relations: Motivates and coaches employees; excellent public speaking skills. - Communication: Strong verbal and written communication skills for stakeholder engagement. - Social & Civic Competence: Actively participates in both professional and community-driven initiatives. - Entrepreneurship: Proven ability to turn ideas into action and successfully manage projects. ACHIEVEMENTS - Nominated for the Debswana Diamond Customer Service Excellence Awards. - Increased premium collection from 75% to 98%. - Developed a customer satisfaction survey, reducing potential service issues. - Proactively boosted employee morale within the Premium Admin Department. LANGUAGES CURRICULUM VITAE - Setswana - English REFEREES Mrs. Felicity Sebeso Client Relations Coordinator P.O. Box 1212, Gaborone Tel:- Ms. Ontebile Baakile Accountant, Metropolitan P/Bag B0235, Gaborone Tel:- Mrs. Tapiwa Kwerepe Client Service Manager, AFA Gaborone Tel:- /- Mrs. Bontle Motsepe Operations Manager, Metropolitan Botswana Tel:-