O'shane Gibson

O’shane Gibson, BSc, Cert. HR & Recruiting | Training & Development | Process Improvement | Org Capability Development Toronto, M4Y 1R2 |- |- LINKS LinkedIn Profile PROFESSIONAL HIGHLIGHTS • • • • • Achieved 85% quarterly staff retention as Talent Acquisition Manager by implementing targeted recruitment strategies and reducing time-to-fill for critical positions by 20%. Managed HR operations for 1,000+ employees across multiple resort brands, leading a team of 13 HR professionals and ensuring compliance, engagement, and cost-effective benefits administration. Successfully developed and implemented leadership training programs and performance management systems, resulting in improved manager capability and employee development. Led full-cycle recruitment and onboarding at Prime Trust Financial, aligning talent acquisition with strategic goals and improving overall workforce quality. Designed and facilitated high-impact training workshops in customer service, leadership, and employee engagement at Sandals Resorts International, boosting service excellence and team morale. EMPLOYMENT HISTORY Prime Trust Financial Corporation Ltd Human Resources Manager (Temporary) • • • • • • • • • Managing employee relations, resolving conflicts and fostering a positive work environment. Leading full-cycle recruitment, ensuring alignment with organizational needs. Streamlined performance appraisals and goal-setting processes to drive employee development, getting all supervisors and managers trained. Developed and implemented training programs, including leadership development initiatives. Getting external entities involved. Managing competitive compensation structures and benefits programs, conducting salary benchmarks and reviewing benefits and allowances Ensuring compliance with labour laws and updated HR policies accordingly. Leading initiatives to improve engagement, morale, and retention. Analyze HR metrics to inform strategic decisions. Overseeing payroll processing and benefits administration for both fortnightly and monthly payroll. Blue Diamond Resorts Royalton Negril, Hideaway by Royalton Negril & Grand Lido, Acting Manager – People and Culture Acting Assistant Manager - People and Culture • • • • • • • • • • October 2024 – January 2025 May 2024 – October 2024 Dec 2023 – May 2024 Facilitate effective management-employee relations by addressing demands, grievances, and other issues. Foster a collaborative team environment across the property through an open-door policy, crucial in an industry with high turnover rates. Oversee comprehensive HR strategies, systems, tactics, and procedures for the property. Ensure compliance with legal requirements in all aspects of human resource management. Manage contracts and credentials for both local and international employees, as well as vendors. Supervise bi-weekly and monthly payroll processes for a workforce exceeding 1000 employees. Monitor benefits expenditures by negotiating advantageous contracts and conducting audits to prevent overpayments to service providers (e.g., insurance, transportation). Manage off-boarding processes for departing employees. Oversee performance management evaluations. Directly supervise a team of 13 HR professionals Talent Acquisition Manager October 2022 – May 2023 • Management of the full recruitment process: Sourcing and attracting the highest calibre of candidates, dealing with the requisition process, advertising roles, carrying out telephone interviews, scheduling and conducting interviews, handling the offer process • Achieved a quarterly average of 85% staff retention by implementing targeted recruitment strategies. • Reduced time-to-fill for critical positions by 20%, ensuring optimal staffing levels and guest satisfaction. • Advise on the drivers of recruitment costs and contribute to the reduction of this through workforce planning and retention • Coach, advise, and support managers to ensure the recruitment policies and processes are adhered to • Ability to develop creative and diverse sourcing strategies • Experience interviewing and managing the offer process for multiple levels of positions • Coordinate with the Organizational Development Specialist/Manager, the corporate strategy of positioning the company as an employer brand. Sandals Resorts International Assistant Learning and Development Manager (Temp) April 2023-June 2023 • Assisted in the design and delivery of training programs to enhance employee performance, guest service excellence, and compliance with Sandals’ service standards. • Successfully facilitated onboarding sessions for new hires, ensuring seamless integration into the company’s culture and operations. • Provided coaching and guidance to employees, leading to measurable improvements in customer service and operational efficiency. • Conducted learning needs analyses to identify skill gaps and recommend training solutions • Led training workshops covering customer service, leadership development, and engagement strategies. • Implemented strategies that improved employee engagement and motivation through interactive learning experiences. Ministry of Education, Youth and Information Guidance Counsellor Sept 2019 – Aug 2022 • Provide individual and group counselling sessions for students • Conduct needs assessment to identify training needs for non-academic staff • Consulting with vocational training institutes for certification of training programs • Research new and improved training theoretical frameworks for adaptation • Provide Career and Psychosocial support to staff • Implement employee engagement and morale initiatives to increase production and retention. • Develop and execute curriculums, unit plans and lesson plans to students from grade one to grade eleven. EDUCATION Sept 2022 - Present Master’s of Science Management Studies – Human Resource Management University of the West Indies Sept 2015 – May 2019 Bachelor’s of Science Guidance and Counselling The Mico University College COURSES June 2022 Leadership and Management in Health University of Washington September 2020 Virtual Instructional Leadership National College of Educational Leadership July 2020 Accounting Fundamentals Corporate Finance Institute LANGUAGES English Native Speaker