Nzubechukwu Maryann Okafor

OKAFOR NZUBECHUKWU MARYANN 6b Alhaji Saka Emiabata Street, Golden Estate, Amuwo-Odofin, Lagos, Nigeria (-, (-,-PERSONAL STATEMENT Customer-focused IT Support Specialist with excellence knowledge in troubleshooting and good interpersonal skills to assist customers with computer issues. Possesses a thorough knowledge of computer hardware and software. Has a Bachelor’s Degree in Computer Engineering and over 1 year working experience working as an IT Support Specialist. KEY SKILLS Knowledge in Windows networks and server environments. End user support Working knowledge of Microsoft Office Deploying new hardware, backups and evaluating new software. Software and hardware troubleshooting EMPLOYMENT HISTORY IT SUPPORT SPECIALIST Interconnect Clearinghouse Nigeria Limited, 15th Floor, 15 Marina Lagos Island, Nigeria (Dec 2018 – Dec 2019) Achievements and responsibilities: Responding in a timely manner to IT and customer service issues and requests Providing IT and customer technical support across the company Setting up staff outlook email for new and existing users, signature, applications, profiles and deal with password issues. Installing, configuring and managing of computer hardware, software, systems, networks, printers and scanners Repairing and replacing equipment as necessary Testing and recommending new technology. Managing official backup and restore procedures. Provide support, including procedural documentation and relevant reports Troubleshoot system problems, diagnosing and solving hardware and software faults. Enrollment of technical staffs on the Data Center door access. Enrollment of staffs and generating report on the Time Attendance Management server. Analyze, resolve and report of any faults/Alarms to the appropriate personnel on duty and escalate serious and long outstanding faults for his/her attention Communicating with third party technical specialists TECHNICAL SUPPORT INTERN Interconnect Clearinghouse Nigeria Limited, 15th Floor, 15 Marina Lagos Island Lagos, Nigeria (Jan 2017 – July 2017) Achievements and responsibilities: Assisted in taking helpdesk calls from clients and recording details into the system. Ensuring timely and accurate Interconnect Billing and generating operators' invoices periodically or as may be requested. Repairs and maintenance of computer systems. Setting up Microsoft outlook for users in the company. Provision of technical and customer support to customers Installing new systems to all employees EDUCATION Covenant University, Canaan Land Ota, Ogun State (Aug 2013 – July 2018) B.Eng. Computer Engineering, Second Class Upper Division S-TEE International School, Festac Lagos State (Sep 2008 – July 2013) High School Diploma HOBBIES AND INTERESTS I volunteer at a local community to educate and train traders about the important of mobile bank app, how to use mobile bank app for their day-to- day transactions. I am a tech enthusiast; I enjoy building and fixing computers. I love solving problems creatively CERTIFICATES Diploma in Leadership Development: ALDC National Youth Service Corps (NYSC) REFREES Available on Request