Nykka Wonna Jones Palmares

NYKKA WONNA JONES PALMARES General VA | Admin VA Social Media VA WORK EXPERIENCE A problem-solver and analytical thinker with over 6 years of experience, seeking a challenging and rewarding role to leverage my organizational, administrative, accounting, and secretarial skills. As a goal-focused leader, I am able to balance practical sense with social vigor to make a valuable contribution to the company. CONTACT : - : Cagayan de Oro City, Philippines, 9000 :- EDUCATION Bachelor of Science in Applied Mathematics- University of Science and Technology of Southern Philippines Consistent Academic Scholar (2 Scholarships) President- Student Council of Science and Mathematics- Exchange student in Singapore TFI-SCALE Program 2017 SKILLS Operational Planning and Project Management Administrative Support and Virtual Assistance Data Analysis and Financial Reporting Scheduling and Workflow Coordination Campaign Analytics and Reporting Communication and Stakeholder Management Document Preparation, Research, and Writing Technological Proficiency and Detail Orientation Proactive Problem Solving and Initiative Time Management and Prioritization Facebook Ads Manager - Part time Project Based Usemanly | Australia | Jan 2025 - May 2025 Scheduled, launched, and monitored Facebook ad campaigns. Reviewed and enhanced ad copy, visuals, and video content to align with brand and campaign goals. Maintained organized campaign records and reported performance metrics. Operations & Project Manager SunSource Power LLC | Hawaii | Nov 2023 - Dec 2024 Supported backend and monitored deal flows for smooth operations. Led project timelines and deliverables to ensure on-time completion. Created project proposals to grow solar installation business. Handled email messages, replied to emails, and conducted email campaigns. Created SOPs for various departmental operations. Online Booking & Social Media Marketing Manager Isla Casita Homestay | PH| Dec 2023- Sep 2024 Managed and optimized Airbnb, Booking.com, and Agoda listings. Created targeted Meta Ads campaigns tailored to audiences, driving increased brand awareness and bookings. Designed graphics and edited promotional videos for social media posts and ads using Canva and CapCut. Monitored analytics and adjusted strategies for improved engagement and reach Manage property bookings and partnerships with tour packages Operations Assistant/ Client Relations JH Capital Limited | Hongkong | Aug 2023 - Jan 2024 Created process improvements in workflow and documentation handling Managed scheduling, data entry, and record keeping. Coordinated events and presentations. Resolved customer concerns through email promptly and professionally. General Manager & Social Media Marketing -Head Axie Hustler Ph | Jun 2021 - Mar 2022 Performed overall General Manager duties. Designed eye-catching visuals and infographics using Canva for announcements and recruitment. Managed online community and communications through Discord and Facebook. Produced and edited YouTube video content for tutorials and engagement. Coordinated recruitment and managed accounts for 70 scholars. Processed scholars' commissions and managers' shares monthly. Sold and coordinated with customers to buy teams Operations Manager- Hybrid Work Setup Tactica Gears and Apparel Co. | Apr 2020- Aug 2021 Conducted troubleshooting to manage system flow ·Developed and implemented operational policies and procedures ·Minimized return to sender rate from 59.4% to 22.21% Finance Assistant/ Human Resource Head -Hybrid Tactica Gears and Apparel Co. | Dec 2019- Apr 2020 ·Improved revenue tracking and invoicing processes ·Created daily and weekly sales reports to track performance ·Conducted product and ROI analysis to improve profitability Drafted and outlined the Company Employee Handbook Updated company policies and procedures to reflect changes in laws and regulations