NYIKO CYNTHIA NGHONYAMA
PROFESSIONAL SUMMARY
I have accrued over 2 years of hands-on experience in the Administrative and
Marketing field. I strongly believe that this practical expertise, combined with the
knowledge I've acquired through academic studies, has well-prepared me to make a
significant impact in any Marketing and Admin-related domain. With a robust background
in Marketing Management, I consistently demonstrate readiness to apply my knowledge
and skills to achieve outstanding results, all while continually enhancing my expertise and
advancing my career goals.
PERSONAL DETAILS
Contact
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E-mail address
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Location
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Nationality
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EE
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--Johannesburg, Gauteng
South African
Black Female
CORE COMPETENCIES
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Competent in Microsoft Word, PowerPoint, Excel, MS Projects, ,
Monday.com, Canva, Zoho, Google Calendar and Teams.
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Office administrator experience
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Excellent phone etiquette and customer service.
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Knowledge of Project Management and project management principles.
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Knowledge of Customer Relationships Management (CRM)
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Ability to motivate and lead peers to achieve short-, medium- and long-term
targets.
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High levels of accuracy by keeping attention to detail and correctness.
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Logical reasoning and problem-solving skills.
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Critical thinker and can tackle problems head-on.
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Always maintain a proactive approach in the working environment for ease in
taking ownership and accountability.
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Highly motivated, energetic, Sound judgement and good reasoning abilities.
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Good managerial and interpersonal skills and ability to work under pressure.
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Time management, Organizational and Planning skills.
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Great team player and can work well independently.
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Data Analytics
EXPERIENCE
[Junior Administrative Associate]
[Ackoe]
[April 2024– June 2024]
Duties Include:
• Answer phone calls and emails to act as a liaison between clients and staff
members to improve customer retention and referral rates
• Managed clients information using Zoho CRM, ensuring high levels of data
accuracy and confidentiality.
• Plan office events and schedule arrangements for travel
• Create and implement data entry protocols to streamline processes and increase
productivity
• create marketing opportunities and plan events for our customer base in the
community to improve company reputation and visibility
• Coordinated meetings, appointments, reminders and follow-ups with Calendly and
Google Calendar, reducing scheduling conflicts by 20%, no shows by 30% with an
average on-time attendance of 95%.
• mastering the Company's operational procedures as outlined in the Administration
Manual
• Proficient in organizing and overseeing work schedules
• Review and draft emails as necessary for both the Company and oneself
• Coordinate task assignments effectively
• Ensure all received documents are appropriately labelled
• Provide support with any administrative duties delegated by supervisors
Marketing Admin]
[Xperien]
[September 2022– March 2024]
Duties Include:
• Provide administrative support to the marketing team, including scheduling
meetings, taking minutes, managing calendars. • Organise the Marketing layout
and order the stationery and equipment.
• Assist in the planning and hosting of marketing events.
• Answering, screening, and forwarding calls.
• Maintaining positive relationships with clients by providing excellent customer
service and addressing their inquiries promptly.
• Coordinate meetings, events, and travel arrangements for staff members.
• Maintaining company procedures and documents.
• Liaise with clients, consultants, and suppliers regarding project details and
information requirements.
• Assist with data entry, filing, and document preparation.
• Monitor the progress of marketing projects and report back to relevant
stakeholders.
• Working closely with other team members to ensure consistent messaging across
all channels.
• Participating in training sessions and workshops to enhance skills.
[Shop Sales Assistant]
[Cre@tivity
Retail] [February 2021 - August 2021]
Duties Include:
• Actively promoting and selling products to customers.
• Maintaining positive relationships with clients by providing excellent customer
service and addressing their inquiries promptly.
• Keeping the store clean and organized
• Stay informed about market trends, competitor activities, and customer
preferences to provide relevant insights to the sales team.
• Arranging and displaying products in an appealing manner
• Assisting customers with product selection and address any customer concerns or
complaints in a timely and professional manner.
• Collaborating with colleagues and working as part of a team to ensure smooth
store operations.
EDUCATION
Institution
Qualification
Status
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:
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Central Johannesburg College
Diploma in Marketing Management (N6)
Completed
CERTIFICATES
• Certificate in Project Management (Udemy),
• Certificate in Customer Relationship Management (Udemy),
• Certificate in Office Administration (LinkedIn Learning),
• Certificate in Consulting Foundations (LinkedIn Learning),
GOALS
• To make a position for myself in the competitive corporate world and contribute to
achieving the goals on both professional and personal level.
• To work in an environment that challenges me to improve and constantly thrive for
perfection in all the tasks allocated to me so that I can be able to showcase my
Management skills.
VOLUNTEER WORK
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Food Preparer and career guidance at Hluvukani Orphanage via Khomanani
Society
REFERENCES
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Available upon request
