Nyasha Michelle Choto

NYASHA MICHELLE CHOTO SUMMARY Proactive and resourceful Virtual Assistant with a strong background in healthcare administration, insurance verification, and executive support. Skilled at streamlining operations, managing calendars, coordinating communications, and ensuring seamless workflows for busy teams. Recognized for delivering exceptional client service, maintaining strict confidentiality (HIPAA certified), and adapting quickly to new tools and systems. Adept at balancing precision with efficiency to support organizational growth and operational excellence. STRENGTHS AND EXPERTISE Insurance Verifications Administrative Support Patient and Client Relations Remote Operations Microcomputer Applications (Asana, Trello, Google Suite & Microsoft Office,Calendly) Virtual Support Technical Proficiency Adaptability & Learning Agility Discretion and Professionalism Organizational Efficiency PROFESSIONAL EXPERIENCE Akeso Oral Surgery,USA May 2024-Present Revenue Cycle Management Specialist Verify patient insurance eligibility, benefits, and coverage details for dental procedures with precision, ensuring compliance with HIPAA regulations. Liaise with insurance companies to confirm deductibles, copays, out-of-pocket expenses, and plan limitations, reducing errors and claim denials. Maintain accurate, up-to-date patient insurance records, supporting seamless billing and patient experience. Provide clear, empathetic explanations to patients regarding their financial obligations and coverage, improving transparency and trust. Partner with clinical and administrative teams to streamline insurance processes, enhancing scheduling efficiency and patient preparedness. Accomplishments: Successfully ensured timely reimbursements and reduced claim delays by accurately managing insurance submissions and resolving payment issues. Maintained precise financial records and upheld full HIPAA compliance, contributing to operational efficiency, data integrity, and regulatory trust. Delivered responsive, high-quality support to patients and clients, enhancing overall service experience and satisfaction. Blueprint Smiles,USA May 2022-April 2024 Virtual Business Assistant Scheduled and confirmed patient appointments, optimizing scheduling to minimize gaps and improve office efficiency. Conducted insurance verifications to streamline patient visits and ensure seamless processing. Provided exceptional customer service by addressing patient inquiries, reassuring nervous patients, and facilitating clear communication between patients and dental providers. Processed patient intake forms, updated records, and maintain accurate databases. Assisted with operational tasks and administrative coordination to improve efficiency and company-wide alignment. Sent appointment reminders via email and text to enhance patient engagement and minimize no-shows. Created meeting agendas, took detailed notes, and prepared reports and presentations for leadership teams. Accomplishments: Improved patient recall rates by actively following up and encouraging return visits, which strengthened continuity of care. Streamlined scheduling to reduce gaps and maximize provider productivity while ensuring patients felt well-informed about their insurance coverage. By balancing call handling, verification, and scheduling responsibilities, contributed to smoother daily operations and enhanced patient satisfaction. July 2022-September 2022 Datcitizen Creative Group, Harare Front Desk Receptionist Greeted and assisted visitors, ensuring a professional and welcoming front desk experience. Handled incoming phone calls and directed them to appropriate departments with efficiency and courtesy. Scheduled and confirmed appointments while maintaining an organized and up-to-date calendar. Performed general administrative duties, including filing, data entry, and maintaining a clean reception area. August 2019-June 2020 Zimbabwe Broadcasting Corporation,Harare Human Resources Intern Supported recruitment efforts by posting job openings, screening CVs, and coordinating interview schedules. Assisted with employee onboarding processes, including documentation and orientation sessions. Maintained and updated employee records and HR databases with accuracy and confidentiality. Provided general administrative support to the HR department, including drafting HR documents and internal communications. EDUCATION University of Zimbabwe Bachelor of Business Studies Hons (Management) Certificates Support DDS ALX Virtual Assistant Core Competencies Excellent organizational and time management skills to enhance efficiency. Strong communication and interpersonal expertise for building rapport and trust. Skilled multitasker with a sharp eye for detail in dynamic settings. Proactive problem solver with a calm, solution-oriented approach under pressure. Adaptable and quick to learn, embracing new tools and responsibilities with ease. Empathetic and customer-focused, delivering exceptional client support. Committed to confidentiality and professional discretion in all tasks. Stakeholder and patient engagement. Calendar and email management. Data entry and record-keeping. Customer service and patient relations. References are available on request.