Nyasha Hope

NYASHA HOPE MUTIZE Talent Acquisition / Human Resource Management. Experienced Marketing & Operation Director & Corporate Paralegal. - - 9 Spekboom, Kempton Park, Ext 4, Gauteng South Africa Professional summary www.linkedin.com/in/nhmutize Strategic leader with 5+ years of experience driving growth in HR, operations, and legal sectors. Expertise in designing recruitment campaigns that reduced time-to-hire by 25% across construction and IT industries. Adept at aligning marketing strategies with operational efficiencies to cut costs by 15% while scaling client outsourcing solutions. Certified Paralegal skilled in mitigating compliance risks, paired with a track record of building highperforming teams. Core Competencies • Operations Optimization: Streamlined recruitment and operational workflows for 15+ UK clients across Early Years, Construction, and IT sectors, reducing onboarding time by 25%. • Client Retention & Growth: Cultivated long-term partnerships with a 85% retention rate, directly contributing to an increase in annual client revenue. • Digital Marketing Strategy: Designed and executed targeted campaigns (email, LinkedIn, SEO) that boosted Talent Connect SA’s lead generation by 40% in 6 months. • High-Volume Recruitment: Sourced and placed 70+ professionals in Early Years Education, Construction and IT roles, maintaining a 90% candidate retention rate post-placement. • Cross-Functional Project Leadership: Delivered 15+ client outsourcing projects on time and 20% under budget through agile resource allocation. • Team Development: Mentored and scaled hybrid teams (in-house + outsourced), improving productivity by 30% through collaborative performance frameworks. Work history OPERATIONS & MARKETING MANAGER, 02/2023 – Present Talent Connect SA, Johannesburg, South Africa • Collaborated with cross-company departments, developing new strategies to capitalize on emerging customer trends. • Generated leads to bring in new client revenue and improve bottom-line profitability. • Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction. • Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency. • Coached team to build client relationships and exceed sales targets. • Contacted and converted potential customers via telephone, email and in-person enquiries. • Secured new commercial opportunities by strengthening sales pipeline with senior business teams. • Created content for social media campaigns, video scripts, and articles to generate brand awareness, client engagement, and lead generation for Talent Connect SA. • Developed and executed marketing strategies to promote offshore outsourcing and subcontracting services to UK businesses, including Early Years providers, construction 1| P a g e • companies, and IT support firms. Oversaw recruitment efforts for high-level positions, including administrators, IT professionals, and skilled construction workers, ensuring a seamless experience for UK clients. LEGAL ADMINISTRATOR, 09/2021 - 02/2023 Talent Connect SA, Johannesburg, South Africa • Administered electronic filing systems to store and track case file history and changes. • Oversaw legal support function, managing report submission and interpretation. • Synthesized departmental knowledge of legal processes into succinct training sessions for new staff. • Enabled legal performance tracking by analyzing reports and submitting results to managers for review. • Promoted team collaboration using reference tools to increase process output. • Helped onboard new clients and recorded personal information in company systems. PARALEGAL – Part time, 01/2022 - 03/2025 Hadland Care Group Limited, Bournemouth, United Kingdom • Reviewed contracts and applied findings to develop breach of contract defences. • Prepared legal briefs, motions and pleadings. • Communicated pertinent information to clients via phone, email and mail. • Utilised a broad range of research tools, including online databases and examined statutory law, case law and federal and state regulations. • Created and implemented all policies, work flow processes and work assignments. • Developed and managed up to 10 cases. • Investigated causes and resolutions to torts and personal injury cases, in addition to reviewing damages, losses and settlement formalities. PARALEGAL – Part time, 09/2021 - Present Tops Day Nurseries, Bournemouth, United Kingdom • Developed legal documents, including motions and briefs, to support litigation processes and court proceedings. Reviewed leases and contracts and applied findings to develop breach of contract defences. • Utilised a broad range of research tools, including online databases and examined statutory law, case law and federal and state regulations. • Trained and assisted 67 employees in best practices and protocols to ensure maximum productivity. • Created and implemented policies, work flow processes and work assignments. • Assisted in credit control before court and county court proceedings. HUMAN RESOURCES ASSISTANT- Internship, 01/2018 - 01/2019 Zimbabwe Leaf Tobacco, Harare, Zimbabwe • Scheduled candidate interviews with multiple stakeholders across departments. • Monitored employee absences against leave allowances, escalating discrepancies to HR manager when necessary. • Communicated and enforced HR policies to team members, cultivating compliant and satisfied workforce. • Delivered friendly assistance with new hires throughout interviewing and hiring processes. • Answered frequently asked questions from applicants and employees about standard policies, benefits and other HR related processes. • Supported payroll preparation by providing data on employee absences, bonuses and leaves. • Coordinated employee exit interviews and paperwork. • Analysed and modified compensation and benefits policies, establishing competitive programs to comply with legal requirements. Technical Skills 2| P a g e • • • • • • • • HR Management Systems: Workday, Sage HR Microsoft Office Suite: Excel, Word, PowerPoint, Outlook Recruitment Platforms: LinkedIn Recruiter, Indeed, JobAdder, CV-Library Social Media Marketing Tools: Canva, Google Analytics, Meta Business Suite Project Management Tools: Trello, ClickUp Tender & Proposal Writing: Bid preparation, RFP/RFQ response drafting, compliance checks, grant applications, government and private sector tender submissions CRM & Sales Management: Microsoft Dynamics 365 Sales Hub Training & Mentoring: Staff onboarding, professional development programs, leadership coaching, skills training, and performance improvement strategies Education https://drive.google.com/file/d/1riESOQirAZUm-3dWVt7HGZ6uGE11JfQB/view?usp=drive_link Honours Degree: BSC Human Resource Management – Midlands State University - Zimbabwe, 02/2016 - 11/2019 Advanced Level: Humanities and Arts - 7 points Maranatha Adventist High School - Zimbabwe, 01/2014 - 11/2016 Ordinary Level: Commercials and Arts - 8 passes Maranatha Adventist High School - Zimbabwe, 01/2012 - 11/2013 Languages English: Fluent Certifications & Professional Development https://drive.google.com/drive/folders/1T_lQHXVtQ5jiVafW2OM4oqu6VnF7sjgT?usp=drive_link-. Effective Decision Making - Ihasco: 08/11/2022. Presentation Skills - Ihasco: 08/11/2022. Time Management - Ihasco: 08/11/2022. An Introduction To Leadership - Ihasco: 10/11/2022. Customer Service - Ihasco: 10/11/2022. Accident Reporting - Ihasco: 10/11/2022. Display Screen Equipment- Ihasco: 10/11/2022. Equality, Diversity & Inclusion - Ihasco: 22/07/2022. Gdpr Uk: Advanced - Ihasco: 26/05/2022. Audit Job Simulation - Forage: 26/01/2025. Introduction To Employee Relations – Shrm & Hrci: 28/01/2025. Windows 11 For It Support: Troubleshooting Basics– Linkedin Learning: 28/01/2025. Ai-Powered Agile: Strategies For Modern Project Managers – Pmi: 11/02/2025 Leading With Generative Ai: Master Change Management For Success - Linkedin Learning: 11/02/2025. Strategic Human Resources – Shrm & Hrci: 24/02/2025. Talent Sourcing– Shrm & Hrci: 25/02/2025. Workforce Skill-Building With Ai – Linkedin Learning: 25/02/2025. Skills-First Talent Acquisition - Linkedin Learning: 25/02/2025. Planning For Your Hybrid Organization – Qas & Pmi: 04/03/2025. Certification Prep: Professional In Human Resources (Phr)® - Qas: 04/03/2025. Human Resources: Leadership And Strategic Impact – Shrm & Hrci: 25/03/2025. Business Analysis Foundations – Pmi & Iiba: 25/03/2025. People Analytics – Shrm & Hrci: 26/03/2025. 3| P a g e Hobbies Reading DIY Projects Refences Available upon request 4| P a g e