Nyambura Kioi

NYAMBURA KIOI PROFILE CONTACT - -- I am an experienced and motivated Public Relations and Operations Manager with over 6 years experience. I am an Excellent communicator and problem solver with demonstrated ability to promote a positive work environment. I am proactive,persistent, strategic and an eager-to-learn person that has a teachable mind and positively accepts challenges while maintaining a high degree of confidentiality. EMPLOYMENT HISTORY PROFESSIONAL SKILLS Customer Support Procurement and sourcing Problem solver Project management Team management Market research Communication skills Collaborative nature PERSONAL SKILLS Creative spirit Reliable and professional Organized Time management Team player Fast learner Motivated DATA ENTRY CLERK REAL ESTATE ANALYTICS JUNE 2020 TO DATE OPERATIONS MANAGER AT ALMASI SERVICED OFFICES JAN 2020-JUNE 2020 Forge and grow business relations with other firms for business development Provided inspired leadership for the organization. Made important policy, planning, and strategy decisions Developed, implemented and reviewed operational policies and procedures Oversaw budgeting, reporting, planning, and auditing. Ensured all legal and regulatory documents are filed and monitor STEPHANIE GEORGIA compliance with lawsCorp., and regulations. John-Leonard Manager Identified and addressed problems and opportunities for the company.-Built alliances and partnerships with other organizations. Supported worker communication with the management team especially during the start and continued pandemic lockdown DATA ENTRY AND CALLBACK AGENT AT HUE EXPERIENTIAL MARKETING JAN 2019 - NOV 2019 Data entry from field agents filled forms Call and collect feedback from clients Resolve product or service problems by clarifying the customer's complaint; Relaying the problems to the analysis team Collecting customer information and analyzing customer needs MARKETING EXECUTIVE AT URITHI HOUSING COOPERATIVE JAN 2017 - MAY 2018 REFERENCES MIRIAM ODHIAMBO ALMASI SERVICED OFFICES-- ZAWADI ARASA CLOUDFACTORY KENYA-- FRANCIS MUTURI HUE EXPERIENTIAL MARKETING-- JOYCE MATHANGANI-- HOBBIES Interior design and accessorising Reading Travelling Poetry HUMAN RESOURCES AND OFFICE MANAGER AT FUTURE INDUSTRIES & TRADE COMPANY SEP 2012 - MAR 2016 Liaising with the government offices for proper running of the company· Ensuring compliance with Government statutory requirements· Preparation and acquisitions of proper work documents for Foreign Employees and expatriates· Preparation and acquisition of proper Government of Kenya documentation . Coming up with client satisfaction strategies for the company.· Customer relationship management.: following up on better after service for clients and handling the disgruntled clients to ensure that they receive the services and goods paid for.· Organizing exhibiting and other promotional activities for the company’s products Overseeing recruitment of potential employees and monitoring their performance· Managing workforce on new clientele acquisition and maintenance ADMINISTRATIVE AND OPERATIONS MANAGER AT IGNITION GROUP OF COMPANIES JAN 2011 - JULY 2012 Liaising with the clients for better follow up methods and a better grasp of hands on feed-back Supervising office management , Field Supervisors and other Subordinate staff. Overseeing recruitment of potential employees and monitoring their performance Preparation and delivery of tender documents . Training and Supervising Customer Care attendants. Preparation of payrolls and other financial documents Liaising with clients for checklists and appraisals for the company Attending to quotations and orders from clients and follow-up on delivery of demanded services Supervising the procurement division . EDUCATION BACHELOR OF COMMERCE - FINANCE AND HUMAN RESOURCES KENYATTA UNIVERSITY- DIPLOMA 1 IN BUSINESS ADMINISTRATION NIBS - JAN-JUN 2005 KENYA CERTIFICATE OF SECONDARY EDUCATION PRECIOUS BLOOD SCHOOL-RIRUTA- KENYA CERTIFICATE OF PRIMARY EDUCATION JUJA ROAD PRIMARY SCHOOL-