Nyambura Juliet | Freelancer Resume

JULIET NYAMBURA MANOTI 📍 Nairobi, Kenya 🌐 Certified Virtual Assistant | Organized | Tech-Savvy | Strong Communicator | www.linkedin.com/in/juliet-nyambura- SUMMARY ● Certified virtual assistant with a strong background in admin support, digital customer service, and transcription. ● Proficient in managing calendars, inboxes, travel logistics, and CRM tools. ● Known for professionalism, organization, and a passion for helping busy professionals stay productive. EDUCATION Moi University, Bachelor of Education [Special needs-English literature] January 2015-December 2020 WORK EXPERIENCE Freelance Academic Writer & AI Content Trainer (Remote) January 2024–Present ● Researched and developed academic content in subjects such as nursing, psychology, and history for various clients and platforms. ● Created well-structured, original papers aligned with academic standards, citation styles, and client specifications. ● Participated in training AI language models by providing written content, tagging data, and reviewing AI-generated text for accuracy and tone. Layli Education Platform ESL Teacher [Remote] September 2022-December 2023 ● Delivered virtual English and literature lessons tailored to diverse learners ● Created and maintained accurate records for academic tracking and performance ● Engaged students with evaluations, discussions, and role-play sessions Scribie Transcriptionist [Freelance] August 2021-April 2022 ● Transcribed and edited high-accuracy audio-to-text documents ● Ensured grammatical and formatting precision to meet client standards ● Delivered time-sensitive work efficiently while maintaining quality Hue Experiential Brand Ambassador February 2021-March 2021 ● Represented brand at promotional events and educated customers about products ● Supported sales by answering inquiries and creating awareness during activations Kenya Commercial Bank Vooma Sales Representative March 2020-December 2020 ● Handled client outreach via phone and email to resolve issues and increase engagement ● Collected and analyzed sales data to produce reports for improving operations ● Built relationships with potential clients, boosting service uptake and customer loyalty Itierio High School Teacher May 2019-August 2019 ● Facilitated learning through structured lesson plans and class activities ● Organized academic events and tracked student progress using internal systems ● Collaborated with fellow educators to align departmental goals SKILLS ● Inbox & Management Calendar ● Travel & Coordination Meeting ● Transcription & Editing ● Time Management Prioritization ● Research Writing ● AI Tools Adaptability & Report & & Tech ● Google Workspace, MS Office ● Customer Support (Email/Chat/Phone)