Nyakno Essien

Hi there,

Going through countless profiles and wondering what makes me stand out?

With over four years of experience as a Customer Service Representative, I bring a wealth of knowledge and expertise to add value to your company. I excel at quickly identifying issues, solving problems efficiently, and building trust with customers through empathy and proactivity.

I have a strong background in the E-commerce, Food & beverage and SaaS industries and a solid understanding of the key regulations that guide the service field.

Skilled in:

• Providing top-notch customer support via phone, email, and chat

• Proficiency in Freshchat, Zendesk and other key CRM tools

• Ability to sustain CSAT scores of 90% or higher, ensuring exceptional customer experience.

• Proficiency in MS office

• Ability to adapt to new software- Handling administrative tasks with accuracy and efficiency

• Cold calling and sales outreach to new and existing clients

• Building strong relationships and identifying sales opportunities

I'm a highly motivated and organized professional with excellent communication skills, a strong work ethic, and a passion for delivering outstanding results. I'm excited to bring my skills and experience to your team and contribute to your success. Let's connect and discuss how I can help you achieve your goals.