Nwosu Precious Chinonso

NWOSU PRECIOUS CHINONSO Nigeria | Aba, Abia state | --|www.linkedin.com/in/nwosupreciouschinonso | Skype ID: Chinonso Nwosu SUMMARY ● ● ● An energetic, proactive, and self-motivated individual with more than five years of experience in the public and private sectors. Working independently and collaboratively to handle the administrative needs of business professionals and entrepreneurs to save time and money so they can focus on the things that matter most to them. Polished and professional in managing communications, Emails, Contact lists, Files, Social media, and record-keeping. Computer-savvy and quick learning with advanced software abilities. In addition to being talented and quality-driven, I am also skilled in managing high-volume workloads, organizing schedules, meetings, and other daily administrative tasks in support of team needs, management, good database administration, and customer relations. Excels in providing exceptional service and support to clients; especially skilled in managing projects, handling calls and challenging customers, and also promoting conflict resolution and customer satisfaction with the use of excellent interpersonal skills SKILL ● ● ● ● ● Time management & Attention to details Email and calendar management (Calendly, google, Gmail) Organizing Scheduling, appointment setting, and taking minutes File maintenance (Google Drive, Dropbox, hello sign) Project management (Asana, Trello, google ● ● ● ● ● ● spreadsheets) technically proficient in G-suite expert organizational and time management skills Proactive reliable and resourceful individual Graphic designing (Canva) Internet research, data entry, Expense tracking excellent interpersonal and communication skills WORK EXPERIENCE Virtual Assistant /Data Entry Clerk, December 2017 - August 2019 Okpokoroala Community Primary Health Center(OCPHC)– Abia, Nigeria ● Managed Emails, timelines, and emergencies smoothly, coordinating resources and timely responses to resolve situations within 24 hours. ● Tracked expenses, prepared reports, and facilitated a 100% reimbursement process for executives when necessary.• ● Facilitated over 50 correspondence according to detailed specifications and directions from management, and handled routine responses to telephone and email inquiries. ● Protected sensitive and ensured 100% confidentiality of business information from unauthorized access or loss.• ● Maintained scheduling and event calendars for staff, taking meeting minutes, and Coordinated scheduling for internal and external meetings, travel plans, conference calls, and day-to-day executive and administrative obligations which lead to a 30% increase in work productivity. ● Supported workflow of daily administrative tasks to achieve an 80% increase in targets and deadlines.• Project Manager / Sales Manager May 2020 - August 2022 Nourish Foodmart, Abia State, Nigeria ● Responded to over 400 cold and warm calls to potential customers to create awareness about the available services resulting in 30% customer retention and 30% onboarding of new customers. ● ● ● ● Triggered the necessary action to respond to customer service requests for orders purchase, including customer information, and communicate changes to the appropriate departments, which led to a 65% increase in new orders and delivery rate. Managed a 5-member team of Sales Officers, and Customer Support Officers to optimize the sales efforts by 80%. Surpassed sales KPIs by 30% for the first and second quarters. Developed and implemented the business plan and marketing strategy for the pipe piling market while negotiating all sales contracts. EDUCATION Federal Polytechnic Nekede – Nekede, Owerri HND, Biochemistry CERTIFICATIONS ● Virtual Assistant Course Certified by ALX (Honors) ● Introduction to Microsoft Excel Certified by Simplilearn ● Fundamentals of Digital Marketing Certified by IIDE ● Jobberman Soft Skills Certifications ● Graphic design Course by Side Hustle INTERESTS AND HOBBIES ● Reading ● Traveling ● Education ● Women Empowerment ● Human rights ● Employability ● Information Technology ● Creative Designing ● Youth transition and research LANGUAGES English Full Professional Proficiency Igbo - Native or bilingual proficiency REFERENCE Available on request May 2013 – June 2015