Eloka Uzonna Nwosu-| -
PROFILE SUMMARY
A results-driven marketing and customer support professional with a proven track record in developing
strategies that enhance brand visibility, customer satisfaction, and business growth. Adept at creating
impactful marketing campaigns, building strong client relationships, and resolving customer issues
effectively. Skilled in leveraging modern IT tools to optimize workflows, enhance collaboration, and drive
measurable outcomes. Known for adaptability, attention to detail, and a passion for delivering exceptional
customer experiences in fast-paced environments.
EDUCATION
Higher National Diploma
Office Technology and Management
Federal Polytechnic, Oko
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Ordinary National Diploma
Office Technology and Management
Federal Polytechnic, Oko
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Diploma
Computer Science
Chibest Training Institute
2010
WORK EXPERIENCE
Procurement and Branding Coordinator
Vatican City Hotels | Aba, Nigeria |
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Supported branding initiatives by ensuring consistency in product quality and service delivery.
Negotiated with vendors to secure favorable terms, reducing procurement costs by 20%.
Collaborated with cross-functional teams to ensure timely inventory availability, contributing to
seamless operations.
Maintained accurate records of purchases and deliveries to support strategic decision-making.
Provided exceptional customer support to hotel clients, ensuring a superior guest experience.
Marketing & Customer Support Specialist
Abia, Nigeria |
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Developed and executed targeted marketing campaigns that increased regional sales by 25%.
Cultivated strong relationships with wholesale and retail buyers, improving client retention and
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satisfaction.
Managed customer inquiries and complaints, resolving issues with a 95% satisfaction rate.
Monitored market trends to provide actionable insights, enhancing product visibility and branding
efforts.
Created marketing collateral and implemented stock allocation strategies, driving efficiency in
product distribution.
SOFT SKILLS
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Strong communication and collaboration skills, demonstrated through successful relationships with
vendors, buyers, and team members.
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Excellent problem-solving abilities with a keen eye for details, ensuring smooth stock allocation and
procurement processes.
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Quick learner, adaptable to new systems and business practices, including IT tools for enhanced
operational efficiency.
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Capable of working independently, managing time effectively, and meeting tight deadlines in
fast-paced environments.
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Strong written and verbal communication skills, making it easy to explain purchasing and marketing
strategies to diverse stakeholders.
TECHNICAL SKILLS AND TOOLS
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Marketing Tools: Trello, Asana, Slack, Google Workspace.
Data Analysis: MS Excel and inventory management systems.
Collaboration Tools: Zoom, Microsoft Teams.
MS Office Suite (Word, Excel, Outlook, Powerpoint)
CERTIFICATIONS
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On-Demand IT Skill Training (2024)
Completed specialized IT skill training focused on enhancing technical proficiency and practical
application of IT systems in business environments.
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Digital Marketing Certification (2023): [Google Digital Marketing
REFERENCES
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Available on request.
