Nworah Maryann Ifunanya

Agile Consultant

As an Agile Consultant, I led initiatives focused on improving project outcomes through Agile best practices. The objective was to strengthen Agile adoption and performance across multiple teams by implementing effective frameworks, tools, and training programs. My role involved close collaboration with stakeholders to align project objectives with Agile methodologies, ensuring continuous delivery and iterative improvement.

Key responsibilities included facilitating Agile ceremonies such as daily stand-ups, sprint planning, reviews, and retrospectives. I recommended and implemented tools like Jira Software, Confluence, and Trello to improve team collaboration and transparency, which reduced the training delivery cycle. I designed and delivered customized training programs tailored to different departments, tracked training outcomes, and maintained accurate training records. I also contributed to the development of Agile metrics and KPIs to measure team performance, with notable success at Coronation Group.

In addition to internal process improvements, I onboarded new hires, educated them on Agile policies and procedures, and maintained ongoing support through continuous learning initiatives. By attending industry seminars and integrating the latest training techniques, I contributed to developing a culture of agility and continuous improvement.

Project Manager

As a Project Manager, I oversaw multiple software development projects from initiation to closure. The objective was to deliver viable technology solutions on time and within budget while maintaining a high level of stakeholder satisfaction. I was responsible for developing project scopes, creating work breakdown structures, and building and leading cross-functional project teams.

I managed end-to-end project lifecycles, set milestones, tracked progress, and resolved project obstacles to ensure timely delivery. I also evaluated project performance using defined KPIs and Agile metrics, coordinated status updates, and ensured stakeholder alignment throughout the project. My leadership resulted in the successful delivery of numerous projects and the development of a reliable project management team.

Customer Service Representative

I have 3 years of experience as a Customer Service Representative/Administrative Officer, where I developed strong organizational and problem-solving skills. In this role, I was responsible for managing both incoming and outgoing calls, ensuring that customer inquiries were handled efficiently. Additionally, I was responsible for various clerical tasks such as writing reports, scheduling meetings, Data entry, and managing itineraries. I also played an active role in Project Management, helping to coordinate tasks and ensure projects ran smoothly. I handled email communication effectively and assisted with any issues and challenges that arose, demonstrating my ability to think critically and resolve problems in a timely manner. Through these responsibilities, I developed strong attention to detail, communication, and time-management skills, which I believe will contribute to my continued success in the Data Entry role. My experience has sharpened my communication and problem-solving skills, allowing me to handle challenging situations with professionalism and grace. I am proficient in a variety of office software and customer management systems, and I am quick to adapt to new technologies and processes. My attention to detail, organization skills, and ability to multitask have consistently helped me meet performance goals while maintaining a high standard of service.