Nwora Chiamaka Rita

Strategic Project Management Assistant | Email & Customer Support Expert

Are you a business owner or project lead feeling overwhelmed by a mounting to-do list? I help high-growth teams and entrepreneurs reclaim their focus by providing high-level administrative support, seamless project coordination, and world-class customer service. My goal is to be more than just a task-taker; I aim to be a dedicated partner in your business’s daily operations.

The Expertise I Bring to Your Team

With a background rooted in efficiency and organization, I specialize in three core areas:

1. Proactive Project Management Support

I excel at keeping projects on track. Whether you use Asana, Trello, ClickUp, or Monday.com, I ensure that tasks are assigned, deadlines are monitored, and team members have what they need to succeed. I am skilled at identifying potential bottlenecks before they become delays, allowing you to focus on the "big picture" while I handle the moving parts.

2. Precision Email & Inbox Management

Your inbox should be a tool, not a source of stress. I manage complex email environments by archiving clutter, prioritizing urgent messages, and drafting responses that mirror your unique brand voice. I can implement filing systems and labels that ensure you never miss a vital communication again.

3. Empathetic Customer Support

I believe that every customer interaction is an opportunity to build loyalty. Whether handling inquiries via Zendesk, Freshdesk, or direct email, I provide timely, professional, and empathetic solutions. I am experienced in creating "canned responses" for efficiency while maintaining a human touch that makes customers feel valued.

Why Choose Me as Your Assistant?

Self-Sufficient & Reliable: I thrive in remote environments and take initiative. You won’t need to micro-manage me; I look for ways to add value and optimize your current workflows.

Adaptable Communicator: I am comfortable using Slack, Discord, and Zoom to stay in sync with your team, ensuring total transparency on all active tasks.

Confidentiality & Integrity: I handle sensitive business data and customer information with the highest level of professionalism and security.

I am ready to help you streamline your operations and provide the support your business deserves. Let’s connect to discuss how I can help you achieve your upcoming milestones.