Nwokeke Somtochukwu Esther

Somto Esther- - Current role Accountant at New Watson Door Company. Experience B2C, B2B, Marketplace, Manufacturing, Customer service, Productivity, Payments, Hospitality, Analytics, Healthcare, Perso... Technologies Excel, Hubspot, Zendesk, Intercom, Zapier, Quickbooks, SAP, Asana, Google Sheets, ClickUp, Slack, Zoom, Google Workspace,... LinkedIn At work I'm best at... At work, my greatest strength lies in organizing and optimizing processes to boost productivity and achieve high-quality results. Work experience Aug 2024 - Present (5m) Accountant, New Watson Door Company. Lead generation, Telemarketing, Cold calling, Email Marketin B2C · B2B · Marketplace · Manufacturing · Customer service Excel Hubspot Zendesk Intercom Zapier Quickbooks SAP Asana • Reviewed and approved sales waybills, ensuring 100% compliance with company policies. • Optimized financial documentation processes, reducing preparation time by 15%. • Created detailed employee salary tables, ensuring timely and accurate payments for 50+ staff members. • Prepared and managed proforma invoices and expense reports, increasing reporting accuracy by 20%. • Audited and registered cashier vouchers, maintaining a 99% error-free record system. • Manage 80% Inventory accuracy and ensure proper documentation related to Inventory Movement. • Collaborated with department heads to streamline budget planning, saving the company 10% on operational costs. Apr 2023 - Apr 2024 (1y) Laboratory Specialist, Delta State Urban Water corporation Consulting, Lead generation, Customer service, B2B B2B · Productivity · Payments Excel Google Sheets Hubspot ClickUp Slack Zoom Asana Google Workspace • Conducted advanced data analyses, enabling management to implement data-driven strategies that increased operational efficiency by 10%. • Designed laboratory testing workflows that reduced processing times by 25% • Produced detailed water quality reports, enhancing decision-making for public safety projects. • Coordinated with cross-functional teams to optimize laboratory workflows, reducing processing times by 25%. • Trained junior staff on laboratory equipment usage, improving team productivity by 15%. Created with Jan 2022 - Mar 2023 (1y 2m) Customer service specialist, Carryo international Customer service, B2B, Hospitality B2C · Hospitality · B2B · Analytics Excel Google Sheets Hubspot Intercom Canva ClickUp Slack ChatGPT • Resolved 98% of customer inquiries on the first interaction, improving customer satisfaction scores by 15%. • Built rapport with diverse clientele, contributing to a 20% retention rate increase. • Managed a high volume of customer interactions daily, maintaining a 99% positive feedback rate. • Enhanced the customer support knowledge base by documenting frequently asked questions, reducing inquiry resolution times by 30%. • Assisted in onboarding new team members, improving the team’s efficiency by 20%. Jun 2021 - Dec 2021 (6m) Laboratory Specialist, Kingsmith Specialist Hospital Healthcare, Hospitality, Consulting, Appointment settings Healthcare · Hospitality · Personal health Excel Google Sheets Apollo Zendesk Trello Slack Zoom Google Workspace • Drew blood samples with precision to ensure accurate diagnostic results. • Performed detailed laboratory tests to provide critical data for patient care. • Recorded and managed test results meticulously, delivering clear and reliable reports. • Coordinated patient appointments efficiently and communicated essential information with clarity and empathy. Education Sep 2018 - Oct 2022 (4y 1m) Chukwuemeka Odumegwu Ojukwu University B.Sc Biochemistry • Awarded Most Outstanding and Diligent Student for academic excellence and leadership. Snippets www.linkedin.com IT support Skills and tools needed to work remotely IT demand Skills www.linkedin.com Certified in Customer Support and IT Support Customer Supporter Virtual Assistant www.linkedin.com Helping founders and CEOs double their productivity and reclaim over 40 hours a week. Created with More about me At work I'm best at... The most impactful thing I've worked on is... At work, my greatest strength lies in organizing and optimizing processes to boost productivity and achieve high-quality results. The most impactful thing I've worked on is collaborating with my teammates to meet deadlines of projects and secondly making sure that customers tickets are being resolved on time. Interests Passionate about strategic planning, adaptability, and fostering team collaboration Created with