Nwodo Chinenye

NWODO CHINENEYE Port Harcourt, Nigeria ​- --|| LinkedIn Virtual Assistance || Customer Service and Business Management || Administration || Operations ||Sales And Marketing. PROFESSIONAL SUMMARY Versatile, detail-oriented Virtual Assistant and customer service professional with over 5 years of experience providing exceptional support and ensuring projects are completed on time and with great precision. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs call. Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing top-notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth. Skilled in offering exceptional organizational/administrative, fast-paced typing, and good and effective communication. RELEVANT SKILLS Virtual Assistance/Administrative Duties ●​Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, Click-up, Monday.com, Zapier, Setmore, Trello, Asana, Zoho, Calendly, HubSpot, zen desk, monday.com, Google Suite, Leadscraper, Apollo io, Airbnb, etc. ●​Communicates innovative approaches and procedures that would increase the efficiency of processes and products to increase our retaining/ managing/ recovering records. ●​Ensures office equipment runs smoothly and properly and manages the applicable inventories, orders/replaces equipment, and supplies. ●​Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked. ●​Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders. ●​Good knowledge of report writing, research, and recommending efficient and industry-related findings. ●​Performs other administrative duties, data management, and support to enhance the smooth running of the office. Customer Service ●​Effectively managed contract, achieving customer's expectations by 60% ●​Achieved Built -back customer trust, achieved vendor of choice from 30% - 60% engagement ●​Provides outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations. ●​Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude. ●​Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention. SALES & MARKETING ●​Collaborates with the sales team to implement as well as analyze sales and marketing initiatives to drive revenue. ●​Strong knowledge of various email marketing tools: Hubspot, Sendinblue, Mailchimp, Apollo, etc. ●​Reach out to leads, increase and build a pipeline of prospective customers and manage interfaces. ●​Upsell customers through the recommendation of products that meet their specific needs RESEARCH ●​Able to work with many kinds of clients in a wide variety of fields. Excellent at researching clients' brands, industries, and markets very quickly and efficiently. WRITING ●​Skilled at writing various business correspondences such as internal and external letters, reports, and memorandums that facilitate the effective flow of information within and outside the organization. Business Growth ●​Adept at expanding business, services, and product portfolios, while sourcing new business frontiers and developing relationships. ●​Has strong business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitably. Leadership and Management ●​Ability to influence, attract, build relationships, and retain talents; coach, develop and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success. Communication ●​Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. WORK EXPERIENCE 01/2025 t0 Current Personal Virtual Assistant DIGITAL WITCH COMMUNITY SUPPORT 10/2022 to Office Administrator 12/2024 REMAIN ON TOP NIG.LTD 09/2019 to Customer Service Specialist 07/2022 DOZZY OIL AND GAS COMPANY 02/2019 to Sales /Marketing 08/2019 CHAVIER CONSULTANT EDUCATION HIGHER NATIONAL DIPLOMA; OFFICE TECHNOLOGY AND MANAGEMENT IMO STATE POLYTECHNIC UMUAGWO, IMO STATE TRAINING AND CERTIFICATIONS Digital Witch Support Community ●​ Virtual Assistant, Customer Support Specialist, Customer Relationship Management Tools, Project Management Tools, Email Campaign, Lead Generation,Telemarketing, Leadership /Management Training ●​Exceptional Presentation, Crucial Conversation, Team Leader Program, Situational Other Training ●​ Mobile Graphics, Social Media Tools ((Whatsapp, Facebook, Instagram, Twitter, Telegram) Usage and Automation AWARDS & RECOGNITIONS ●​Award Recipient, National Youth Service Corps(NYSC) Member, AKWA IBOM State, 20017 (Achieved measurable state, 20017 (Achieved measurable youth empowerment and inclusiveness.