Nwobodoh Chisom Deborah

NWOBODOH CHISOM DEBORAH Lagos Nigeria | LinkedIn PROFESSIONAL SUMMARY Dedicated and result-driven customer experience professional with a strong sales, customer support, and customer care background. Leveraging expertise in conflict resolution, effective communication, and proactive problem-solving to deliver exceptional customer experiences, drive business growth, and foster long-term customer relationships. AREA OF EXPERTISE ● Virtual Assistance ● Project Management ● Customer Support ● Lesson Planning, Zoho ● Workflow Optimization ● Communication ● Appointment Setting ● Team Work ● CRM Software ● Time Management ● Calendar Management ● Software skills - MS Word, Excel, PowerPoint,,Google Meet, Presentation tools KEY ACHIEVEMENTS ● ● ● ● ● Improved service efficiency and reduced customer wait times through effective multitasking and teamwork. Increased social media engagement by promptly addressing customer inquiries and driving sales opportunities. Maintained high levels of customer satisfaction, client retention, and merchant relationships. Enhanced office operations through improved scheduling and documentation processes. Managed confidential correspondence with professionalism and discretion. PROFESSIONAL EXPERIENCE Remote Recruitment Associate | Freelance ● ● ● ● May 2024 - Nov 2025 Sourced qualified candidates for logistics and customer service roles using LinkedIn and job boards. Screened resumes to shortlist top talent based on job criteria and organizational fit. Scheduled and coordinated interviews between candidates and hiring managers, ensuring a smooth recruitment process. Contributed to a recruiter’s 40% reduction in time-to-hire by streamlining the initial candidate vetting and communication stages DRIVEME. Customer Support ● ● ● ● ● Jan 2024 - Dec 2025 Delivered excellent customer service by sourcing qualified drivers via social media to meet client needs efficiently. Served as a liaison between drivers and clients, resolving post-placement issues to ensure satisfaction and retention. Screened resumes to identify candidates aligned with role requirements and company culture. Coordinated and scheduled interviews to support a smooth and efficient hiring process. Streamlined candidate vetting and communication, contributing to a 40% reduction in time-to-hire. MINGS Nigeria Limited. Oct 2021-Dec 2023 Customer Support Specialist ● Delivered accurate and customized solar installation quotes, prioritizing clarity and customer satisfaction. ● Resolved 95% of customer inquiries via phone, email, and chat on first contact, ensuring a smooth and responsive support experience. ● Coordinated logistics for residential and commercial solar projects, providing timely updates and proactive communication. ● Maintained detailed and up-to-date customer information in the CRM system to support seamless service and follow-ups. Airtel Nigeria (National Identity Management Commission). Customer Care Representative (Volunteering Experience) ● ● ● Collaborated with principal partners to facilitate the registration process for the National Identity Management Commission (NIMC). Spearheaded customer communication and appointment scheduling for data capturing, optimizing customer flow, and reducing wait time by 25%. Maintaining data protection protocols, ensuring customer information remained secure and compliant with regulatory requirements. Lagos Business School. Data Collector (Contract) ● ● ● ● Jul 2020 - Feb 2021 May 2020 - July 2020 Successfully conducted and transcribed 50+ in-depth interviews, achieving a 95% accuracy rate. Utilized structured methodologies to collect and manage large datasets, ensuring consistency and quality. Maintained confidentiality and security of sensitive data, adhering to Lagos Business School's data protection policies. Efficiently managed and organized data records, ensuring timely submission and meeting project deadlines. EDUCATION & CERTIFICATIONS Institute of Management and Technology, Enugu. Higher National Diploma in Microbiology- Distinction Digital Witch IT Support Community ● IT Demand Skills ● Technical Support ALX ● Virtual Assistant ● Customer Support REFERENCES Available upon request.