Nwobodoh Chisom Deborah

NWOBODOH CHISOM DEBORAH Lagos, Nigeria--, Linkedln PROFESSIONAL SUMMARY Dedicated and result-driven customer experience professional with a strong sales, customer support, and customer care background. Leveraging expertise in conflict resolution, effective communication, and proactive problem-solving to deliver exceptional customer experiences, drive business growth, and foster long-term customer relationships. SKILLS ● Virtual Assistance ● Customer Support ● Workflow Optimization ● Appointment Setting ● CRM Software ● Calendar Management ● Lesson Planning ● Project Management ● Software skills- MS Word, Excel, PowerPoint, Zoom, Google Meet, presentation tools. ● Communication ● Team Work ● Time Management WORK HISTORY 10/2023 to 12/2024 Customer Support Specialist. MINGS Nigeria Limited. ● Provided accurate and personalized quotes for solar installations, ensuring seamless customer experience. ● Responded to customer inquiries via phone, email, and chat, resolving 95% of issues on first contact. ● Managed logistics for individuals and companies seeking solar services, coordinating timely delivery and installation. ● Maintained accurate customer records in the CRM system. 05/2023 to 07/2023 Data Collector. (Contract) Lagos Business School. ● Successfully conducted and transcribed 50+ in-depth interviews, achieving a 95% accuracy rate. ● Utilized structured methodologies to collect and manage large datasets, ensuring consistency and quality. ● Maintained confidentiality and security of sensitive data, adhering to Lagos Business School’s data protection policies. ● Efficiently managed and organized data records, ensuring timely submission and meeting project deadlines. 1 1/2020 to 03/2023 Sales Representative GOtv Nigeria ● Generated consistent sales growth by converting leads into paying customers, leveraging strong sales and negotiation skills to meet target. ● Utilized Hubspot’s CRM features to manage sales pipelines, automate follow-ups, and personalize customer engagement, driving a 30% growth in sales conversion. ● Drove subscription sales growth by promoting GOtv’s offerings, identifying and addressing customer needs, and delivering exceptional customer service to retain and upsell existing subscribers. ● Collaborated with the sales team to develop and execute sales strategies, resulting in increased revenue and market share of GOtv. Volunteering Experience June 2019- Feb 2020 Customer Care Representative. Airtel Nigeria (National Identity Management Commission) ● Collaborated with principal partners to facilitate the registration process for the National Identity Management Commission (NIMC) ● Spearheaded customer communication and appointment scheduling for data capturing, optimizing customer flow, and reducing wait time by 25%. ● Maintained data protection protocols, ensuring customer information remained secure and compliant with regulatory requirements. ● Partnered with cross-functional teams to achieve shared goals, fostering open communication and driving collective success. EDUCATION Higher National Diploma in Microbiology Institute of Management and Technology, Enugu. TRAINING AND CERTIFICATIONS Digital Witch IT Support Community - 2024 ● IT Demand Skills ● Technical Support ALX ● Virtual Assistant ● Customer Support