Nweke Ezinne Peace

Nweke Ezinne Peace General Virtual Assistant SUMMARY I'm a dedicated and result-driven Virtual Assistant with more than 6 years of experience in Sales, Lead Generation, Administrative coordination, Customer engagement, enhancing customer satisfaction through personalized service delivery and resolving inquiries efficiently through live chat, email, calls ensuring customers feel valued. I thrive in a fast-paced environment. Great communication, with the ability to communicate and build a long term relationship with customers and retention. Skilled in administrative support functions and using CRM tools like Slack,google chat, Zoom, Hubspot, Intercom, Freshdesk and zendesk to streamline communication support. Experienced in handling customer interactions with professionalism and empathy, multitasking and ensuring seamless service delivery. SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ CRM Tools Sales Funnel Management Live Chat & Phone Communication Customer Service & Support Product Knowledge Emotional Intelligence Order Processing & Follow Up Email & Calendar Management Multitasking & Time management Administrative Support Google Workspace WORK EXPERIENCE Sales & Support Associate Heirs Life Insurance Aba, Abia State September, 2024 - July, 2025 ●​ Met with client virtually or physically to discuss financial goals and investment Options; Built strong rapport with them, resulting in repeat business and referrals. ●​ Upsold products based on customer needs, contributing to a 15% boost in monthly sales. ●​ Developed and execute marketing campaigns to attract new clients and grow our business. ●​ Helped customers analyze financial data and provide personalized investment Recommendations. ●​ Maintained customer interaction via phone, email and live chat ensuring prompt and accurate responses Executive Assistant & Customer Service Representative KC Echeta Bureau De Change Umuahia, Abia State January, 2020 - February, 2022 ●​ Boosted executive productivity by 25% by expertly managing calendars and emails, minimizing scheduling conflict and enhancing workflow efficiency through Google Workspace. ●​ Offered suggestions and recommendations to customers to improve their experience with the company. Following up with customers to ensure their satisfactions with the company’s product and service. ●​ Followed up with a customer retention that boosted repeat business by 20% improving long-term engagement. ●​ Assisted in training new hires, sharing best practices to improve team performance. Customer Service Representative Bundle Data Service Umuahia, Abia State November , 2017 - December, 2019 ●​ Played a key role in complaint resolution by collaborating with various departments, which decreased escalated customer complaint by 10% ●​ Maintained up- to- date knowledge of product feature and benefits to provide accurate information to client ●​ Processed over 1200 transactions monthly, achieving a 99.9% accuracy rate in order processing and billing. ●​ Increased customer satisfaction scores from 84% to 93% by implementing proactive communication strategies and personalized service.. EDUCATION Bachelor of Science in Marketing Michael Okpara University Of Agriculture umudike 2012 - 2017 TRAINING / CERTIFICATION ●​ Certified Virtual Assistant - ALX Africa | 2024 ●​ IT Support Skills - Digital Witch Community | 2025