Nweke Esther Ogbonne

Nweke Esther Ogbonne Adol-Awam Avenue Mile 50, Abakaliki, Ebonyi State, Nigeria Tel:- Email:- Professional Summary Highly organized and detail-oriented Virtual Assistant, Customer Support Specialist, and Lead Generation Expert with proven experience in delivering exceptional administrative, customer service, and marketing support. Proficient in email marketing, appointment setting, and CRM management. Committed to providing quality service, increasing efficiency, and ensuring client satisfaction. Core Skills ● ● ● ● ● ● ● ● ● Virtual Assistance & Administrative Support Customer Support & Email Management Lead Generation & Appointment Setting CRM Tools (HubSpot, Freshdesk, Zendesk) Email Marketing Campaigns & Automations Microsoft Office Suite (Word, Excel, PowerPoint) Google Workspace (Docs, Sheets, Drive) Calendar Management & Scheduling Communication & Problem-Solving Skills Professional Experience Customer Support Specialist Rabboni Dental, Area1 FCT Abuja (Jan – Nov 2024) ● ● ● ● Delivered timely and professional responses to customer inquiries via email, phone, and chat. Managed appointment scheduling and follow-ups to improve client satisfaction. Resolved customer issues, ensuring positive experiences and repeat business. Maintained detailed records of client interactions using CRM systems. Virtual Assistant (Intern) Dorsha Pharmacy, Abakaliki, Ebonyi State (March 2021 – Jan 2022) ● Managed administrative tasks, including email correspondence, data entry, and appointment scheduling. ● ● ● Assisted in lead generation efforts by identifying and organizing client databases. Monitored customer inquiries and provided prompt follow-ups. Supported marketing efforts through email campaigns and newsletters. Lead Generation Specialist (Intern) Dental Unit, Alex Ekwueme Federal University Teaching Hospital Abakaliki (Feb 2022 – Jan 2023) ● ● ● ● Conducted data research and compiled contact lists for marketing campaigns. Reached out to prospects via email and phone calls to set appointments. Maintained accuracy in client records and updated CRM tools regularly. Provided reporting on campaign performance and lead conversions. Education HND, Dental Therapy – Federal College of Dental Technology and Therapy, Trans-Ekulu, Enugu State (2019) ND, Dental Therapy – Federal College of Dental Technology and Therapy, Trans-Ekulu, Enugu State (2017) Certifications ● ● ● Human Resources Management Professional (2023) National Youth Service Corps Certificate (2023) Certified customer support representative (2024) Technical Proficiency ● ● ● ● CRM Tools: HubSpot, Zendesk, Freshdesk Email Marketing Platforms: Mailchimp, ActiveCampaign Productivity Tools: Microsoft Office, Google Workspace Data Tools: Excel, Google Sheets, Data Scraping Software Languages ● ● ● English (Fluent) Igbo (Fluent) Pidgin English (Fluent)