Nweke Emmanuela

EMMANUELA OZIOMA NWEKE ( Executive Virtual Assistant/ Administrative Assistance/ Customer Satisfaction Specialist) PROFESSIONAL SUMMARY: CONTACT - Enugu State, Nigeria.- LinkedIn LANGUAGE English NATIONALITY Nigeria EDUCATION School of Health Technology (2021) Health Information Management Secondary School Omege Echara 2016 West Africa Examination Council (WAEC) SKILLS Administrative Support - Calendar and email management - Meeting coordination - Itineraries - Tools: Microsoft Office, Slack, Google Suites, Zoom, Airbnb, Yelp, Booking.com Project Management - Task prioritization - Time management - Tools: Jira, Clickup, Trello, Asana, Monday Customer Service - Effective communication with users - Clear instructions and support - Tools: Hubspot, Zendesk, Freshdesk Intercom, LiveChat Basic Accounting and Bookkeeping - Invoice generation - Expense tracking - Tools: QuickBooks, FreshBooks, Excel Dynamic Administrative Assistant with over 4 years of experience providing exceptional virtual assistant and customer support. Expert in coordinating schedules, streamlining administrative tasks and managing electronic health records. Skilled in leveraging technology tools to optimize operations, resulting in improved productivity. Known for proactive problem solving, exceeding expectations, and delivering exceptional results. Thrives in fast-paced environments, seamlessly managing multiple priorities with meticulous attention to detail. Committed to driving business success through proactive and innovative solutions. Eager to provide efficient and effective virtual assistance tailored to meet clients" unique needs with a passion for delivering excellence Volunteering Experience (HDPTC) Jan 2024 - Present Patient Support Specialist/ Administrative Support Provided direct support to patients, including scheduling appointments, coordinating follow-ups, and managing health records through the electronic health record (EHR) system, leveraging my certification as a Health Information Manager, accounting for approximately 90% of my responsibilities. Served as the frontline representative at the hospital reception desk, greeting and assisting visitors, answering inquiries about services, facilities, and procedures, and ensuring a welcoming and supportive environment, occupying roughly 90% of my role. Integrated patient care, administrative tasks, and EHR management to enhance overall efficiency and effectiveness of hospital operations, collaborating with healthcare professionals and administrative staff to streamline processes and improve patient experience, contributing around 95% of my duties. WORK EXPERIENCE Digital Witch July 2023 - Dec 2023 ) Executive Assistant/Lead Generation Expert Managed email communications to nurture leads effectively, utilizing tools such as Mailchimp and HubSpot, accounting for approximately 50% of responsibilities. Computer Skills Managed administrative tasks for Airbnb and VRBO - Operating systems Ensured Partners were briefed on priorities and deadlines, - internet navigation using project management tools like Asana and Trello, ClickUp - Basic troubleshooting occupying roughly 75% of daily tasks. - Tools: Windows, macOS, Microsoft Office Facilitated tracking of key metrics and coordinated meetings (Word, Excel, PowerPoint), Chrome, Firefox with tools such as Google meet and Zoom, comprising about Google Workspace (Docs, Sheets, Slides) 50% of workload. Typing and Data Entry Executed special projects and handled diverse requests, - High typing speed and accuracy leveraging tools like Microsoft Office Suite and Adobe - Efficient data entry Acrobat, utilizing around 45% of time. - Tools: TypingClub, Excel, Google Sheets Assisted in contract administration and maintained contact Technical Support databases with tools such as Spreadsheet and Excel. - Resolving technical issues Demonstrated strong time management and autonomy, - Software and hardware configuration utilizing tools for efficient task management, contributing to - Tools: TeamViewer, LogMeIn, Anydesk about 50% of responsibilities. Networking Basics Provided backup support to other departments, using - Network configurations collaboration tools like Slack and Google Workspace, - Troubleshooting comprising roughly 90% of daily tasks. Research Skills - Market and data research - Tools: Tableau, Excel, Google Sheets Time Management - Prioritizing tasks Swiftdom Services Limited/ Formal J Laundry - Meeting deadlines Jan 2022 - June 2023 - Tools: Todoist, Toggl, RescueTime, Clockify Virtual Assistant Attention to Detail Problem-Solving Organization and Adaptability Team Collaboration. TRAINING & CERTIFICATION Diploma of Virtual Executive Assistant by MFT Institute of Management (Udemy) Project Management with Data Analytics by Learnsector LLP (Udemy) Complete Basics Computer Course by Jan Ekhteyari (Udemy) Complete Typing Masterclass by Jan Ekhteyari (Udemy) IT Support IT Demand Skills by (Digital Witch) Emmanuel Computer Training Center (On-site) Coordinated meetings and appointments for senior management and stakeholders, implementing efficient scheduling practices that reduced scheduling conflicts by 70%. This resulted in smoother operations and better utilization of time resources across the organization. Provided comprehensive remote administrative support, managing schedules and tasks with precision, which led to a significant 65% increase in overall efficiency. By optimizing workflow processes, I ensured timely completion of tasks and improved productivity throughout the company Managed communication channels with internal and external stakeholders, fostering better collaboration and communication across teams. By implementing effective communication strategies, I facilitated an 85% increase in collaboration, resulting in improved teamwork and alignment towards common goals. Demonstrated exceptional attention to detail and accuracy in all administrative tasks, maintaining a remarkable 99% errorfree rate. This commitment to precision ensured data integrity and reliability in all organizational processes, contributing to overall operational excellence Supported special projects and initiatives by providing dedicated assistance and delivering high-quality results. My contributions were instrumental in achieving company objectives, accounting for a substantial 70% of the overall success in project outcomes. HOBBIES Creative writing/poetry reading for communication and empathy Yoga for mental clarity and composure Short story crafting for creativity/problemsolving Volunteering for teamwork/rapport building Cultural pursuits (theatre, music, art) for broadening perspectives Playing violin for discipline and precision REFERENCES References available upon request Go-ride company July 2021 - Dec 2021 Customer Support/ cold call/ Sales Agent Engaged in proactive outreach methods such as cold calls, cold chats, and cold emails, accounting for approximately 80% of my time. Effectively addressed inquiries and resolved issues pertaining to the product, utilizing around 75% of my time. Ensured timely assistance and solutions for customers, occupying approximately 90% of my time. Identified customer needs and provided comprehensive support to enhance their experience with our product, utilizing about 95% of my time. Fostered positive relationships and drove customer satisfaction through active engagement with leads and offering personalized assistance, comprising roughly 100% of my time. Academic Career Dec 2018- May 2021 School of Health Technology, Ebonyi State Course: Health Information Management (Professional Diploma) John Cina Business Center Nov 2016 - Nov 2017 Administrative Assistance/Data Entry Clerk Managed document duplication and typesetting tasks while providing managerial support in the business center, resulting in a 70% reduction in turnaround time for document processing Ensured accuracy and efficiency in document replication and layout, achieving a 95% accuracy rate in document reproduction Provided exemplary customer service and assisted with customer inquiries, leading to a 90% customer satisfaction rating Utilized strong data entry skills to input information accurately, maintaining a 99% accuracy rate in data entry tasks Supported administrative staff with various tasks to streamline operations and enhance efficiency, contributing to a 78% improvement in overall office productivity INDUSTRIAL TRAINING EXPERIENCE Health Information Management Intern University of Calabar Teaching Hospital (Cross-River State) Duration of Internship: (Jan/2019) - (Dec/2019) Medical Terminology: Acquired familiarity with medical terminology, including anatomy, physiology, and medical procedures. Applied knowledge to interpret and process medical records accurately. Clinical Documentation Improvement (CDI): Participated in CDI processes to enhance the quality and accuracy of clinical documentation. Collaborated with healthcare providers to ensure comprehensive and precise documentation. Release of Information (ROI): Managed requests for patient health information, ensuring compliance with ROI processes and privacy regulations. Verified requester credentials and facilitated the secure exchange of health information. Health Information Exchange (HIE): Learned about HIE initiatives and standards for electronic health information exchange. Contributed to interoperability efforts and facilitated data exchange among healthcare organizations. Quality Improvement Projects: Engaged in quality improvement projects to enhance healthcare data quality, integrity, and usability. Conducted data validation, error correction, and process optimization activities. Interdisciplinary Collaboration: Collaborated effectively with physicians, nurses, and administrators to coordinate information exchange. Contributed as a valued member of multidisciplinary healthcare teams to achieve common goals. Electronic Health Record (EHR) Systems: Hands-on experience navigating and utilizing various EHR software systems commonly used in healthcare settings. Proficient in entering patient data, retrieving information, and ensuring data accuracy and privacy. Medical Coding and Classification: Assigned codes for patient diagnoses and procedures using ICD-10-CM/PCS and CPT code sets. Demonstrated understanding of coding guidelines and accurate code assignment practices. Health Information Privacy and Security: Knowledgeable about HIPAA regulations and committed to maintaining patient confidentiality. Ensured compliance with legal requirements for handling and protecting sensitive patient information. Healthcare Analytics: Utilized healthcare analytics tools for data analysis, report generation, and trend analysis. Contributed to decision-making and quality improvement initiatives based on data insights.